Jim Ellis Buick GMC Mall of GA - Service Center

Drop my truck off and they didn't fix the issue check engine lights were on when I picked it up got my battery a new one and they didn't return my old one I called a few times and they ignore it I'm very engine lights were on when I picked it up got my battery a new one and they didn't return my old one I called a few times and they ignore it I'm very disappointed More

Great service. Thanks for a good experience. Word. Word. Word. Word. Word. Word. Word. Word. Word. Word. Word. Word. Word. Word. More

2.5 hour wait for oil change with appointment. Please ask the customer upfront if they would like a courtesy AUTOMATIC car wash for people who only hand wash their cars. The brushes are harsh. the customer upfront if they would like a courtesy AUTOMATIC car wash for people who only hand wash their cars. The brushes are harsh. More

I was disappointed to learn that you have stopped the late afternoon discount pricing program late afternoon discount pricing program More

The check in and actual repair were good. My issue stems from the delays that occurred trying to determine if I had warranty coverage. After a couple hours of trying to obtain the information, I made a sin from the delays that occurred trying to determine if I had warranty coverage. After a couple hours of trying to obtain the information, I made a single call and had the answer in 4 minutes. Had I been advised of the problem, I might have been in and out much sooner. More

Great customer service and I really felt like they cared about me and my car. about me and my car. More

Great customer service and fantastic knowledge. I will be back for fire to have my car serviced here. back for fire to have my car serviced here. More

I chose to have full detail on my 2020 Sierra. The customer service in the front desk is always great - and they always have my vehicle ready when they say it will be ready. However, this time the ful customer service in the front desk is always great - and they always have my vehicle ready when they say it will be ready. However, this time the full detail left much to be expected. The windshield (interior) was not properly cleaned and the cabin's top was not properly washed. More

Bad service, overcharging customers for services covered warranty. Having services advertise one way but not wanting to perform them- certain parts of the service is extra. Just a very bad experience. I w warranty. Having services advertise one way but not wanting to perform them- certain parts of the service is extra. Just a very bad experience. I will use another dealership for service on my trucks. More

Unhappy about the price increase of the oil change. Didn't get a heads up. Didn't get a heads up. More