Jim Ellis Buick GMC Mall of GA - Service Center

I have a 2021 GMC Yukon Denali and it’s been in the shop twice since January 6th wen I purchased, with lifter problems. I’m not happy at all with the car. The last time you had the car for a week and the re twice since January 6th wen I purchased, with lifter problems. I’m not happy at all with the car. The last time you had the car for a week and the rental was an older Tahoe and smelled just like a cigarette. I got the same experience this time with a rental but I did get my car back the next day. You guys need to work on the rental situation when someone’s 2021 90k car breaks down. I promise u the customer doesn’t want an old car that smells like smoke. More

Every time I have my car serviced at Jim Ellis, they treat me as if I were the most important customer they have. It is a pleasure to be there. treat me as if I were the most important customer they have. It is a pleasure to be there. More

Drew was great to work with! His expertise and thorough explanation of my Yukon's problem was exceptional. I also appreciate the mechanic who kept him informed as I waited for the diagnosis and repairs o explanation of my Yukon's problem was exceptional. I also appreciate the mechanic who kept him informed as I waited for the diagnosis and repairs on my car. More

Everyone was friendly and helpful. Diagnosed the problem quickly and had the vehicle ready the next day. They exceeded my expectations. I will use them again in the future. quickly and had the vehicle ready the next day. They exceeded my expectations. I will use them again in the future. More

Drew was a pleasure to work with as always thank you for the great customer service! We really appreciate all you do sir. 5 gold stars the great customer service! We really appreciate all you do sir. 5 gold stars More

Tate my service advisor was great to work with on the repairs to my GMC HD2500 Denali. They have always been honest from buying my new truck to any service and repair needs. repairs to my GMC HD2500 Denali. They have always been honest from buying my new truck to any service and repair needs. More

Thank you Drew and Sean for trying to help me with a problem. You were professional and honest and I appreciate your response. problem. You were professional and honest and I appreciate your response. More

Great Service with Professional and friendly people. I can always depend on both Sean Garrett and Jason Blanchard to ensure that I receive excellent service. can always depend on both Sean Garrett and Jason Blanchard to ensure that I receive excellent service. More

I will keep my opinion to myself because it does not reflect the good attention provided by the service rep. and I don't think he would have much control over the 5 hours I was there waiting. reflect the good attention provided by the service rep. and I don't think he would have much control over the 5 hours I was there waiting. More

They took care of maintenance on my car in the time they said they would at the price that was agreed on and excepted a coupon. said they would at the price that was agreed on and excepted a coupon. More