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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,300 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,300 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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August 02, 2021
This service is experience was fairly poor. I did have a 9 AM appointment. I was told they had a lot to do so it may be “a couple of hours”. So I waited for the vehicle. Hour and a half later I went outside 9 AM appointment. I was told they had a lot to do so it may be “a couple of hours”. So I waited for the vehicle. Hour and a half later I went outside and noticed that my vehicle was still sitting there without receiving any form of service. I went in and told the service advisor about this and told them to bring me the keys for the truck. If they cannot even start the work for an hour and a half after my appointment I was going to leave. So I did go outside to get my truck and someone had run out and jumped in the truck and moved it into the service area in that time interval. After that they did do OK work. The price was more than double of what I would be charged at my normal service place for my truck. I only went to this dealership so they could address a couple of minor pending recalls as well as do a standard oil change service. That was a mistake on my part. I will not be returning to this place. More
by RVMD
Verified CustomerEmployees Worked With
Don’t remember the name of the advisor right off hand.
July 29, 2021
The Service Team was great! They greeted me as I pulled in and didn’t have to wait. The service work was completed timely and correctly. The staff at the dealership was also very helpful and polite. in and didn’t have to wait. The service work was completed timely and correctly. The staff at the dealership was also very helpful and polite. More
by CECILANDSHERRI
Employees Worked With
July 28, 2021
Very polite and professional service representative. Very easy to talk to and explained things thoroughly. Much appreciated. I will definitely visit this service department again. Very easy to talk to and explained things thoroughly. Much appreciated. I will definitely visit this service department again. More
by DJOYNER1
Employees Worked With
Other Employees :
David Gonzalez, Sean Garrett, Jorge Banos Jr, Tate Gardner, Drew Pederson, Rina Centeno, Danielle Edwards
July 26, 2021
Super super super helped me with all my concerns Tom Lyons was so helpful perfect service live in Florida but will have my service there when I visit family Lyons was so helpful perfect service live in Florida but will have my service there when I visit family More
by NABANOTARY
Employees Worked With
Tom lyons
July 26, 2021
Price I was given over the phone was not matched. Way too expensive and no apology. I am having second thoughts about coming back. I am disappointed. expensive and no apology. I am having second thoughts about coming back. I am disappointed. More
by MSURBHI
Employees Worked With
Jorge Banos Jr
July 21, 2021
I was treaded with the respected that everyone I seen came in the for service. My vehicle was service top knock and I was treated very well while my vehicle was being service. came in the for service. My vehicle was service top knock and I was treated very well while my vehicle was being service. More
by HODNETT56
Employees Worked With
Drew Pederson
July 15, 2021
Great experience...great communication...Jorge was helpful from the time I walked in the door. Wait time was a tad long for a oil change (2.5 hrs later), helpful from the time I walked in the door. Wait time was a tad long for a oil change (2.5 hrs later), More
by trace01
Employees Worked With
Jorge Banos Jr
