Jim Ellis Buick GMC Mall of GA - Service Center

Being a recent transfer to Georgia, I was optomistic about getting my car serviced at Ellis Buick. I went in for a simple seat repair and was told my front control arm bushings and a brake vacuum boost about getting my car serviced at Ellis Buick. I went in for a simple seat repair and was told my front control arm bushings and a brake vacuum booster were in need of replacement. The cost for this work was going to be $1,339. Since this was a lot of money, I chose to get a second opinion from a brake and suspension specialist that my son uses. His inspection determined that my bushings and brake booster were fine and theses parts did not need replacement. He also recommended that I avoid going to the dealership that recommended the repair work in the first place(i.e. Ellis Buick). It seems in this case, that the buyer needs to beware before dropping big bucks on repairs at Ellis. Going forward, I will find another dealer for repairs. More

Great job and friendly customer service. I would certainly back again. The environment was clean, friendly, and hospitable. They even offered a happy hour discount. certainly back again. The environment was clean, friendly, and hospitable. They even offered a happy hour discount. More

I just got service on my Denali! Tate at service department was very friendly and helpful!!! I’ll take my vehicle to Jim Ellis whenever I need service! department was very friendly and helpful!!! I’ll take my vehicle to Jim Ellis whenever I need service! More

The CSR was kind, but the basic communications of informing me what was happening with my service was handled poorly. And it was inferred that because I did not have an appt, I deserved less than av informing me what was happening with my service was handled poorly. And it was inferred that because I did not have an appt, I deserved less than average services even though I spent over $1000 on services at Jim Ellis. More

Wonderful experience with Jim Ellis as always. This dealership has been outstanding in service and professionalism. Drew P was a great resource and very helpful. dealership has been outstanding in service and professionalism. Drew P was a great resource and very helpful. More

Was a good experience. Came in for oil change. Only concern was that car was not washed at the end until requested. Even then, it was a quick run through and not the careful wash we’ve gotten in the pa concern was that car was not washed at the end until requested. Even then, it was a quick run through and not the careful wash we’ve gotten in the past. More