Jim Ellis Buick GMC Mall of GA - Service Center

Service at Jim Ellis GMC I never have to worry about getting great service for Jim Ellis. I have had poor service from other dealers, that is why I use Jim ellis. They are g I never have to worry about getting great service for Jim Ellis. I have had poor service from other dealers, that is why I use Jim ellis. They are great. More

Truly concerned, took care of me I purchased a used truck from Jim Ellis Buford, and within a week the brakes had gone out on me. I was upset and thought I had been duped, so I had tr I purchased a used truck from Jim Ellis Buford, and within a week the brakes had gone out on me. I was upset and thought I had been duped, so I had trepidation in starting the process to get the truck fixed and inspected. Alan Cavell, who sold me the truck, was truly concerned and took control of the situation. He got me in the service department where Sean Garrett and his team did a great job repairing the truck providing great service. Along with the brake work, they reinspected the truck, which gave me peace of mind. The treatment I was given at Jim Ellis Buford was exceptional. Alan and Sean's action to resolve my issue gave me the trust and confidence I had going into Jim Ellis initially to find a truck. What could have been a bad experience turned out to be a great one. More

quick service quick and complete service as expected, not much more to say, but I need 25 words for some stupid reason, and this is almost there. quick and complete service as expected, not much more to say, but I need 25 words for some stupid reason, and this is almost there. More

Great people. Very polite, helpful. Don’t have 25 words. Great people. Very polite, helpful. Don’t have 25 words. You need to shorten this comments or I will not complete next time. It doesn’t take much Great people. Very polite, helpful. Don’t have 25 words. You need to shorten this comments or I will not complete next time. It doesn’t take much to say great job More

Friendly My Service Adviser kept me informed through the whole process. I do think there was some work done on my car that didn't need it before I brought the My Service Adviser kept me informed through the whole process. I do think there was some work done on my car that didn't need it before I brought the car in for service but I can't be for sure. My car being a 2017, there was a lot wrong with it and I am not sure if I will purchase another Buick or not. More

After dropping off my car Jerry Reinhardt assured me that he would take care of me and answer any of my questions. During the course of the day we made contact and I made decisions on what Services I needed he would take care of me and answer any of my questions. During the course of the day we made contact and I made decisions on what Services I needed to be completed. he also called me when the service work was done. I appreciated his communication and his service oriented attitude. Thank you More

Another Great Service Experience I was very pleased with the service efficiency and the responsiveness of my service advisor Jerry Rinehart. He kept me informed of the progression of I was very pleased with the service efficiency and the responsiveness of my service advisor Jerry Rinehart. He kept me informed of the progression of my vehicle; it was actually completed earlier than promised! More

Service rep was excellent - even rode with me to understand the error code I was having in the vehicle. Everything was clean and they communicated well understand the error code I was having in the vehicle. Everything was clean and they communicated well More