Jim Ellis Buick GMC Mall of GA - Service Center

Routine maintenance oil change/ rotation. Service was performed in a timely manner. Service advisor told us about rec. Service and cost. Everyone there is so pleasant and kind. performed in a timely manner. Service advisor told us about rec. Service and cost. Everyone there is so pleasant and kind. More

Service was excellent as usual Sean and the team did an excellent job diagnosing and correcting the issue in a timely manner with the transfer case on my 2005 Yukon XL2500. Sean and the team did an excellent job diagnosing and correcting the issue in a timely manner with the transfer case on my 2005 Yukon XL2500. More

Oil change Quick oil change very happy with the service I get here. Will be back in 6000 miles to get the next service . Will call ahead this time so I don’t rus Quick oil change very happy with the service I get here. Will be back in 6000 miles to get the next service . Will call ahead this time so I don’t rush them. More

Everyone at Jim Ellis Buick GMC Mall if Georgia are super helpful and friendly.. they treat me like I’m the only one! Go see them, you will love them too. helpful and friendly.. they treat me like I’m the only one! Go see them, you will love them too. More

Purchased new tires and 4 wheel alignment. Additional work was performed by service based on their inspection of vehicle and mileage of vehicle I was pleased with the service and the new tires and align work was performed by service based on their inspection of vehicle and mileage of vehicle I was pleased with the service and the new tires and alignment. More

Service Wonderful to have someone pick up my car change the oil and return the car to me. Jim Ellis is the Best ever dealer. Jim Ellis always provide grea Wonderful to have someone pick up my car change the oil and return the car to me. Jim Ellis is the Best ever dealer. Jim Ellis always provide great service experience. More

My purchase experience with the dealership was great but I can definitely not say the same about the service department. It seems that they like throwing parts at an issue instead of properly diagnosing the I can definitely not say the same about the service department. It seems that they like throwing parts at an issue instead of properly diagnosing the problem. They also told me that my truck needed a new fuel filter when it actually had 75% remaining on the life. On top of that they tried telling me my air filter needed replacing as well and would I like to add that to my service? I have an aftermarket intake on the truck that requires a custom filter that I know they do not carry. Once I pointed that out they asked if I would like a factory filter installed. It took six hours for an oil change trans service and to have one of my rear parking sensors replaced. Ridiculous! I had the parking sensor replaced due to a service park assist warning on the truck. As soon as I left the dealership the alarm came back on. I couldn't believe it! I returned to the service department and they checked on the issue. There response was that the other three sensors were bad as well and needed replacing. I patiently waited again as they ordered the sensors to be delivered four days later. So yes I had to return back to the dealership for the other three sensors to be installed and guess what? The alarm is still on! At this point I would rather handle any issues with my truck personally instead of dealing with the dealership. I really wonder what the warranty actually covers on a vehicle purchase and why we pay so much for it? Never again! More

Great service and great customer care! Tom Lyden did a great job looking into my previous repair history and quickly ascertaining that the issue would be covered under warranty. Tom was als Tom Lyden did a great job looking into my previous repair history and quickly ascertaining that the issue would be covered under warranty. Tom was also able to quickly scramble together a loaner vehicle to minimize the inconvenience! More

They broke the socket to my wheel lugs and would not replace it. They mounted and balanced my brand new tires and they are not even close to balanced. replace it. They mounted and balanced my brand new tires and they are not even close to balanced. More

Service team is prompt, professional and thorough and gets the job done right and in a timely manner. Waiting facility is comfortable and provides workspace. Thanks team gets the job done right and in a timely manner. Waiting facility is comfortable and provides workspace. Thanks team More