Jim Ellis Buick GMC Mall of GA - Service Center

Routine oil change, tire rotation and multi point inspection Ed was great and kept us informed about our wait times and what was being done to our vehicle. When the service was completed he promptly met us in t Ed was great and kept us informed about our wait times and what was being done to our vehicle. When the service was completed he promptly met us in the waiting room to inform us that our service was completed. He also reviewed the results of the multi inspection and what services we should consider as a result of the inspection. More

Brought the car in for an oil change and to look at a few other minor concerns. Was given an $8900 estimate that dId not include the oil change or any of the requests! None of the other suggestions were be other minor concerns. Was given an $8900 estimate that dId not include the oil change or any of the requests! None of the other suggestions were believable. When said I wanted to know about 6 items, it took 3 days, and still 2 werent addressed. When asked again, they called back with with ntf. Then called back and said tech refused to work in my car!!! He was afraid their was Nike inside. I ex as ones that what he was seeing was only carpet under the 3rd row seating that I couldn't fit vacuum hose attachment to get up. They REFUSED to finish the job and then went in the say the cost to pick it up is the oil change IS $150 For each estimatebifbthe 6 requests!!!! Nothing was tested, thus usvpurektvavtecs guess. Nothing taken apart!! 1:2 want addressed. They did 1 test drive . This is the words , most insulting service ever!!! More

Great customer service and communication skills! I am new to this dealership and location. They left a positive impression. The service adviser took the time to answer the questions I had, very polit I am new to this dealership and location. They left a positive impression. The service adviser took the time to answer the questions I had, very polite and knowledgeable. More

Product Recall Scheduled an appointment to have a update performed on the ECM in the vehicle. Appointment went as scheduled and completed in a timely fashion. No i Scheduled an appointment to have a update performed on the ECM in the vehicle. Appointment went as scheduled and completed in a timely fashion. No issues whatsoever. More

took care of two recalls Got a call to schedule an appointment to take care of two minor recalls and got a convenient appointment everything went smooth and it was taken care Got a call to schedule an appointment to take care of two minor recalls and got a convenient appointment everything went smooth and it was taken care of right away. Did not have to wait too long. More

Awesome service Detailed oriented, helpful, informative. It was an overall great experience at Jim Ellis. I was kept up to date with all the steps that were needed to Detailed oriented, helpful, informative. It was an overall great experience at Jim Ellis. I was kept up to date with all the steps that were needed to have my automobile serviced properly. Mr. Gonzales thanks again for your help. More

Good service dept Good service dept. Even when they're busy they keep you updated. Lacking on loaner vehicles, but they do usually arrange for an enterprise rental. Good service dept. Even when they're busy they keep you updated. Lacking on loaner vehicles, but they do usually arrange for an enterprise rental. More

"Professional and Friendly staff" Very Friendly and Professional staff. We started sending some of our vehicles to them for repairs around 6 months ago. They have a very fast turn arou Very Friendly and Professional staff. We started sending some of our vehicles to them for repairs around 6 months ago. They have a very fast turn around on anything we send along with frequent updates if something is taking longer than normal. I highly recommend them to all my family and friends as well as other car dealerships that need to have repairs done. More

Car recall The service department was prompt, friendly, and even taught me more about my car that I did not know. I would recommend them highly to anyone. The service department was prompt, friendly, and even taught me more about my car that I did not know. I would recommend them highly to anyone. More

I was extremely happy with the service and support provide Everything that was requested was completed in effective and efficient manner. The service coordinator was courteous, recognized my from previous vis Everything that was requested was completed in effective and efficient manner. The service coordinator was courteous, recognized my from previous visits and provided all information about the vehicle and my service contract status. More