Jim Ellis Buick GMC Mall of GA - Service Center

Even with an appointment the wait for oil change is too long Too long of a wait for simple oil change. Unfriendly service!!! Maybe they were having a bad day. I'm not sure that I will go back there again. Too long of a wait for simple oil change. Unfriendly service!!! Maybe they were having a bad day. I'm not sure that I will go back there again. More

Honest and efficient The service staff at Jim Ellis does a great job ant letting you know the exact issue, checking warranty status, recommending other maintenance your ca The service staff at Jim Ellis does a great job ant letting you know the exact issue, checking warranty status, recommending other maintenance your car may need. They found the issue with my AC system and couldn't get the part until later in the day. They offered to assist with a ride home even though I didn't need it, I had a ride. David Blood called later that afternoon to tell me the car was ready earlier than expected. Picked up the car the next day good as new. Will definitely bring my Buick Enclave back to Jim Ellis. More

Great Service Chris, Stout was very helpful. He got me recorded and checked me out. I did not understand $69.00 oil change cost $78.56. R EThomas Chris, Stout was very helpful. He got me recorded and checked me out. I did not understand $69.00 oil change cost $78.56. R EThomas More

Chris S. was very reliable! My vehicle required transportation and then the proper attention to diagnose the problem. Chris S. was on it without any prompting from myself, from My vehicle required transportation and then the proper attention to diagnose the problem. Chris S. was on it without any prompting from myself, from start to finish! More

Professional Although my name is David not Debbie the service was fine. The price match on tires was as advertised. Work was done quickly and professionaly. Although my name is David not Debbie the service was fine. The price match on tires was as advertised. Work was done quickly and professionaly. More

replace left rear shock My appointment on June 24, 2019 was to replace the left rear shock on my 2015 GMC Terrain. The work was completed within the stated time. As in my p My appointment on June 24, 2019 was to replace the left rear shock on my 2015 GMC Terrain. The work was completed within the stated time. As in my previous visit on June 19, my Service Advisor David Gonzalez was friendly and helpful. More

Great service As always great service with a smile. I can trust their work to be done professionally and can reliy that work was necessary. Great job. As always great service with a smile. I can trust their work to be done professionally and can reliy that work was necessary. Great job. More

Great Customer Service It's my experience that the service writer has a lot to do with how good the service experience is for anyone. I had Tom Lyden and he did an excellen It's my experience that the service writer has a lot to do with how good the service experience is for anyone. I had Tom Lyden and he did an excellent job. This was a very positive experience. More

Thorough and personnable Tom greeted me as soon as the doors opened at 730. Explained the entire process since this was my first vusit to the service dept. Took the time to sh Tom greeted me as soon as the doors opened at 730. Explained the entire process since this was my first vusit to the service dept. Took the time to show me a few tips with the truck computer system. I look forward to my next visit for sercice. Jim More

Yukon’s AC System repaired in a timely manner The Yukon’s AC System stopped cooling on Sunday evening. An email message to Ron Gay and subsequent messages with Rebecca Tipton and Chris Stout is al The Yukon’s AC System stopped cooling on Sunday evening. An email message to Ron Gay and subsequent messages with Rebecca Tipton and Chris Stout is all I needed for my wife to drop of the car on Monday afternoon. The Yukon was repaired and ready for pickup the next day. My wife is happy to have cool car once again. This experience was awesome. More