Jim Ellis Buick GMC Mall of GA - Service Center

Dissatisfied with service visit!! I work in customer service, I have for more than 30 years. This situation could have been prevented/handled to keep us from beI work in customer servi I work in customer service, I have for more than 30 years. This situation could have been prevented/handled to keep us from beI work in customer service, I have for more than 30 years. This situation could have been prevented/handled to keep us from becoming so aggravated. When my husband booked booked a 4:00 Appt and at that time asked how long at most we would be there. He was told normally it was 45 minutes, but at the most an hour or or hour and 15 minutes. He told them that was fine because we had a 6:00 Appt. We arrived about 3:52 to drop the car. We sat to wait. Other people arrived, and left ahead of us, which seemed a bit strange to me, but finally at 5:15 we were approached, we got up expecting to leave, but were told that it would be another 30 minutes or so that they got behind and several of their technicians went home at 4:00, so that left their staff with less people. First of all, why couldn’t somebody let us know before the time we should’ve been leaving that you were running behind? Our time is just as valuable as your time. And, there is no way I can get to my 6:00 Appt nor can I make arrangements for somebody to come get me and pick me up and take me to my Appt, because my family lives 30 minutes away and it will take 30 minutes to get to my Appt.. Doctors charge for missed appointments and if you are more than 10 minutes late, you risk not being seen. I was livid. Somebody should have came out earlier and told us! My husband again told service tech about my Appt and told him do not wash our car because every second we have counts. Well after seeing maybe five or six more cars be brought around, our car was brought around, WASHED, at 5:50. We were there two hours! In my years of working in customer service, even if our scheduled work day ends at 4:00, if we have customers, staff isn’t allowed to leave until customers served. Maybe your 4:00 employees should have stayed a bit rather than have customers waiting 2 hours? I do understand that things do happen, and things can go wrong. I want my car serviced properly even if it takes longer than allotted time; however, COMMUNICATION is the key word. We should have been told soon arrival, or at least 30-45 minutes after drop off that we wouldn’t have our vehicle when promised. I could’ve called my daughter, she could’ve picked me up and took me to my Appt, while my husband stayed with the car. I did get to my Appt, after calling, but had to wait, because I had to be worked in. My blood pressure was really high, and I had a migraine the rest of the evening. This was the first time I’ve been in for service. My husband has always brought car in. He’s had decent service before. I won’t be back myself. He’ll have to handle. Your receptionist that answers the phone should never say an hour and 15 at most either, because, that wasn’t a true statement either. I’d just tell customers normally about an hour, but could be longer if we are running behind. Customers time is valuable, just as the employees on your time clock! I left my job 90 minutes early to get to you. The last comment I will make is that there were several young females in for service that day, who had dresses on shorter than my shirt. Needless to say, they didn’t wait two hours. Might have been coincidence, but an honest observation. By sending surveys, I always send honest feedback. All the people running around service dept were male. It was a very bad visit...a visit that with somebody communicating with customer that could’ve been avoided.coming so aggravated. When my husband booked booked a 4:00 Appt and at that time asked how long at most we would be there. He was told normally it was 45 minutes, but at the most an hour or or hour and 15 minutes. He told them that was fine because we had a 6:00 Appt. We arrived about 3:52 to drop the car. We sat to wait. Other people arrived, and left ahead of us, which seemed a bit strange to me, but finally at 5:15 we were approached, we got up expecting to leave, but were told that it would be another 30 minutes or so that they got behind and several of their technicians went home at 4:00, so that left their staff with less people. First of all, why couldn’t somebody let us know before the time we should’ve been leaving that you were running behind? Our time is just as valuable as your time. And, there is no way I can get to my 6:00 Appt nor can I make arrangements for somebody to come get me and pick me up and take me to my Appt, because my family lives 30 minutes away and it will take 30 minutes to get to my Appt.. Doctors charge for missed appointments and if you are more than 10 minutes late, you risk not being seen. I was livid. Somebody should have came out earlier and told us! My husband again told service tech about my Appt and told him do not wash our car because every second we have counts. Well after seeing maybe five or six more cars be brought around, our car was brought around, WASHED, at 5:50. We were there two hours! In my years of working in customer service, even if our scheduled work day ends at 4:00, if we have customers, staff isn’t allowed to leave until customers served. Maybe your 4:00 employees should have stayed a bit rather than have customers waiting 2 hours? I do understand that things do happen, and things can go wrong. I want my car serviced properly even if it takes longer than allotted time; however, COMMUNICATION is the key word. We should have been told soon arrival, or at least 30-45 minutes after drop off that we wouldn’t have our vehicle when promised. I could’ve called my daughter, she could’ve picked me up and took me to my Appt, while my husband stayed with the car. I did get to my Appt, after calling, but had to wait, because I had to be worked in. My blood pressure was really high, and I had a migraine the rest of the evening. This was the first time I’ve been in for service. My husband has always brought car in. He’s had decent service before. I won’t be back myself. He’ll have to handle. Your receptionist that answers the phone should never say an hour and 15 at most either, because, that wasn’t a true statement either. I’d just tell customers normally about an hour, but could be longer if we are running behind. Customers time is valuable, just as the employees on your time clock! I left my job 90 minutes early to get to you. The last comment I will make is that there were several young females in for service that day, who had dresses on shorter than my shirt. Needless to say, they didn’t wait two hours. Might have been coincidence, but an honest observation. By sending surveys, I always send honest feedback. All the people running around service dept were male. It was a very bad visit...a visit that with somebody communicating with customer that could’ve been avoided. More

Excellent CPO Service Appointment - Quick and Easy . Easy to schedule service appointment. Good availability (was able to get car in for service in just 2 days). Service center's maintenance was quick . Easy to schedule service appointment. Good availability (was able to get car in for service in just 2 days). Service center's maintenance was quick and easy. Car ready same-day. More

I was extremely happy with the service and support provide The services were handled very well. The timing was a little slow because of a backup on the alignment machine. Perhaps more attention should be giv The services were handled very well. The timing was a little slow because of a backup on the alignment machine. Perhaps more attention should be given to scheduling alignments.. More

Service I highly recommend Jim Ellis ! From sales to the highly trained service technicians! I have bought many cars and trucks over the last 5 years I have n I highly recommend Jim Ellis ! From sales to the highly trained service technicians! I have bought many cars and trucks over the last 5 years I have never had a bad experience. More

Lemonade out of lemons! Had a couple minor issues with my new Yukon Denali. Sean, my service advisor, was amazing! Made sure I had a loaner and that the things that were i Had a couple minor issues with my new Yukon Denali. Sean, my service advisor, was amazing! Made sure I had a loaner and that the things that were issues were replaced with brand new products! Made what could have been a bad situation, a pleasant one! More

Service oil change Tried to charge $69 for an oil change which is rediculous. Tried to talk me into a cabin filter chande for $169 which was not needed!! Tried to charge $69 for an oil change which is rediculous. Tried to talk me into a cabin filter chande for $169 which was not needed!! More

Bad customer service Service was less than desirable from the the time I walked through the door. Paperwork not available, appt spot not found, being spoken to in a demean Service was less than desirable from the the time I walked through the door. Paperwork not available, appt spot not found, being spoken to in a demeaning tone. More