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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,300 Reviews

2,300 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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April 08, 2019

Awesome Experience Sean was a huge help, and they took care of everything on my long list of service needs. I would definitely recommend their service department. More

by BR6813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
Apr 17, 2019 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!

April 04, 2019

Great Service Experience This was my first time having my new car serviced. A young man greeted me promptly took my keys and guided me to the Service Advisors. Tom Lyden w More

by EMCG57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Lovette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Lyden
Apr 20, 2019 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We are glad to hear that Tom was able to successfully take care of you and Snowy! If there is anything else that you need just let us know!

April 02, 2019

The little things I came in to get my oil changed knowing I needed new tires. I can get them cheaper else where but thought I’ll go ahead I know they will do it right a More

by MCQUEENMARLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Blood
Apr 20, 2019 -

Jim Ellis Buick GMC Mall of GA responded

That isn't what we like to hear! We will get with the personnel involved to make sure that we take our time and do it right! Thank you for bringing it to our attention so that we can become better! If there is anything else that you need, don't hesitate to reach out!

April 02, 2019

Great service Quick oil change, great service, clean and inviting area to sit and wait in. Charging area for phone and can work or watch TV from the waiting area as More

by Kd3girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
Apr 17, 2019 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

April 02, 2019

Great service I was greeted by a very professional and courteous service staff from the time I was on the phone making the appointment to the time they finish the w More

by KHOSTE12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Blood
Apr 17, 2019 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

April 02, 2019

No communication Worst experience I had ever had there. Took my wife’s car in for coolant leak they said it was a water pump. Well that didn’t fix it so the said they More

by ROCKYDPHILLIPS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sean Garrett
April 02, 2019

Awesome Service Experience! Recently, my wife and I took my 2016 Buick Envision in for a routine service. (oil change, tire rotation, and inspection. We arrived a little bit earl More

by RBLUETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Blood
Apr 17, 2019 -

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

March 27, 2019

Not Happy I gave three stars because I'm not happy with the different issues I keep having with the 2017 Acadia I purchased new. Twice I've been put in a rental More

by BLACKCOFFEE11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea, Tom Lyden
March 27, 2019

Service dept All service work that I was needing done was completed. Sean was my service rep and he did a great job as always. He kept me updated daily on what was More

by KENBURGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
March 26, 2019

The Best It wasnt a long wait, very clean and very comfortable, the staff that attended me Great, i enjoyed and definitely im very pleased that i picked jim el More

by ESTALABOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lyden
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