Jim Ellis Buick GMC Mall of GA - Service Center

Service update on 2009 Sky Turbo From start to finish my service representative was highly professional and knowledgeable, making several suggestions of additional items that needed a From start to finish my service representative was highly professional and knowledgeable, making several suggestions of additional items that needed attention given the years since purchasing my Sky, even in view of the low mileage on the vehicle. I fully understood the needs as he explained them and am quite satisfied with the results. More

Yukon Service My Yukon,s oil and filter change and tire rotation was done in timely manner. David Blood was very responsive. I am completely satisfied with the J My Yukon,s oil and filter change and tire rotation was done in timely manner. David Blood was very responsive. I am completely satisfied with the Jim Ellis service team. More

Helpful & Attentive Sean has handeled my service appointments for the last year. He is always upbeat, helpful and attentive to my schedule. He also remembers my car is us Sean has handeled my service appointments for the last year. He is always upbeat, helpful and attentive to my schedule. He also remembers my car is usually loaded down with car seats and I try to avoid taking them out at all cost. It’s the little things like this that set your service department apart from all the rest. More

Oil change Everything was excellent. Just wish the shuttle was running that day. When I made the appointment I asked for the shuttle. When I got there I was told Everything was excellent. Just wish the shuttle was running that day. When I made the appointment I asked for the shuttle. When I got there I was told the shuttle was not running. Really needed to go to the store. More

Service Department I am very please with the service department staff. They are very courteous and knowledgeable. I wouldn’t recommend the sales department at all but I I am very please with the service department staff. They are very courteous and knowledgeable. I wouldn’t recommend the sales department at all but I am very please with the service department. More

Made a disaster a very tolerable experience When you go in for an oil change, you don't expect to come out with a mear $3,000 bill. Well that is what happened to me. subsequently, after talkin When you go in for an oil change, you don't expect to come out with a mear $3,000 bill. Well that is what happened to me. subsequently, after talking with Chris Stout, the manager I was dealing with, I understood much more clearly what had happened and the consequences of it. Chris wa clearly the most knowledgeable and helpful person I have ever dealt with at any car repair service I have ever dealt with. I asked a lot of questions which, without hesitation, he answered clearly and completely. I cannot forget to mention David Blood who put the whole thing in perspective by relating it to his experiences with this issue. I always have excellent experiences in my dealing with the Jim ellis family of employees. More

Transmission program upgrade I took this truck in for an upgrade on the transmission because of a downshift problem into 1st gear. They reprogram the software in the transmissio I took this truck in for an upgrade on the transmission because of a downshift problem into 1st gear. They reprogram the software in the transmission to with new setting yo help with this problem. So far this service has solve the problem. Thanks to James Stecker for setting this up. He is a very good service advisor. More

Excellent service and friendly staff I utilized the service staff to move my existing truck cap over to my newly purchased vehicle. They were able to get this done in about and hour and I utilized the service staff to move my existing truck cap over to my newly purchased vehicle. They were able to get this done in about and hour and they did great work for me. More