Jim Ellis Buick GMC Mall of GA - Service Center

Lack of knowledge on service reps Your staff should be knowledgeable on the vechile being picked up for service. I asked if they checked all my windows and there seals and I was told n Your staff should be knowledgeable on the vechile being picked up for service. I asked if they checked all my windows and there seals and I was told no why would we do that. Also rep said look they did a great job on the seal is tighter now as he was pulling on the door when they changed the rubber on my window. Also had no clue what a ultrasonic test was. I had to tell him what it did. Second time in and both times made to feel my concerns were not important and not wanting to really have them checked out. Made excuses for everything it said. Patrick is the only one with knowledge and listened to everything I had to say. He was wonderful James was very nice and polite but had no glue what was fixed on my car More

Highly recommended Great service. Vehicle was finished before scheduled. David called several times to let me know the progress of the repair. Only had to wait a few min Great service. Vehicle was finished before scheduled. David called several times to let me know the progress of the repair. Only had to wait a few minutes for my truck to be brought around. Everyone was very courteous More

Different levels of service I brought in a vehicle that needed a new battery fuse box and we also had 1 of 2 TVs not working. After it was changed we were told that sorry now bot I brought in a vehicle that needed a new battery fuse box and we also had 1 of 2 TVs not working. After it was changed we were told that sorry now both TVs aren’t working and if you want us to keep looking it’s 140/hour. Why would I have to pay when I brought it in working?? Jessica was combative, argumentative, and rude. Luckily, when I asked for the service manager and general managers phone numbers Sean stepped in. Give Sean a raise. He set us up in a loaner and called the next day to tell us 1 tv was working but there were problems with the second and gave us price for replacement. Thank you Sean! All we wanted was the car returned to us the way we brought it in. Jessica’s name is not listed below....... More

Always Impressed With Jim Ellis Service James and the Service Department staff help me to maintain my 2008 Sierra. They keep track of manufacturers scheduled maintenance and inform me in cle James and the Service Department staff help me to maintain my 2008 Sierra. They keep track of manufacturers scheduled maintenance and inform me in clear terms of recommended service items each time I visit. More

Excellent service Sean did an excellent job in providing regular updates on the status of a warranty repair, and ensured that all questions or concerns were answered in Sean did an excellent job in providing regular updates on the status of a warranty repair, and ensured that all questions or concerns were answered in a complete and timely manner. More

45,000 mile check up Had 45,000 mile check up appointment. On time. Service completed in the time frame explained before and for the amount quoted. That is all. Had 45,000 mile check up appointment. On time. Service completed in the time frame explained before and for the amount quoted. That is all. More

Shifting issues Everyone was friendly, helped me quickly. The Lyft service is great. I was well taken care of. I will continue to use Jim Ellis at the Mall of Geor Everyone was friendly, helped me quickly. The Lyft service is great. I was well taken care of. I will continue to use Jim Ellis at the Mall of Georgia. More

Great Service Made an appointment on Monday. Dropped off my truck Tuesday night before Seven P.M., and Jim Ellis had it ready by 830am the next morning. Made an appointment on Monday. Dropped off my truck Tuesday night before Seven P.M., and Jim Ellis had it ready by 830am the next morning. More