Jim Ellis Buick GMC Mall of GA - Service Center

Routine first vehicle service Appointment was right on time and service completed in the expected. Waiting facility was very good. Sean - service department - explained all detail Appointment was right on time and service completed in the expected. Waiting facility was very good. Sean - service department - explained all details very well and exceeded expectations - like concierge service. More

Buick Enclave James did a great job, was courtesy and kept me informed with the process and all of the issues that where wrong with my vehicle. Thank you James did a great job, was courtesy and kept me informed with the process and all of the issues that where wrong with my vehicle. Thank you More

My service experience rocked My service advisor David Blood was very pleasant to deal with. Great personality he kept me updated and made sure I had my Lyft ride set up quick. My service advisor David Blood was very pleasant to deal with. Great personality he kept me updated and made sure I had my Lyft ride set up quick. More

Oil change I continue to have oil changes and tire rotations for my two Acadias done here. It's a very clean facility with friendly, efficient service writers. I continue to have oil changes and tire rotations for my two Acadias done here. It's a very clean facility with friendly, efficient service writers. I can usually get in and out in an hour which is a real plus when you have a busy schedule. So much better of an experience than going to a dedicated oil change facility. Plus they do an inspection to catch any service/repair issues. More

Average I went to do the oil change, during the visit in requested to check the left mirror because is not working properly, The staff member told me that the I went to do the oil change, during the visit in requested to check the left mirror because is not working properly, The staff member told me that they have to replace the mirror and someone going to get in touch with me when they received the part but 2 months later I am still waiting for someone to call me. Not good... not good... More

They make it easy and pleasant The waiting room is nice. The personnel are very friendly and helpful. My only complaint is that they try to get you to add on to the services you are The waiting room is nice. The personnel are very friendly and helpful. My only complaint is that they try to get you to add on to the services you are in for. I came in for an oil change and left after spending $350. I turned down an oil additive, a cabin air filter and a few other suggestions. It's probably cheaper just to get your oil changed at a drive thru type place :) More

Oil change reasonable price and quick service. I was in and out in less than 90 minutes. Nice quiet area to read while I waited, although would have liked to h reasonable price and quick service. I was in and out in less than 90 minutes. Nice quiet area to read while I waited, although would have liked to have been able to mute the large screen tv (in the lounge area with the large comfortable chairs) More

Problem with windshield wipers I had the pleasure of dealing with James in your service department. He was very professional, courteous, and friendly but most of all he took the ti I had the pleasure of dealing with James in your service department. He was very professional, courteous, and friendly but most of all he took the time the time to understand our issues and made certain the issues with our vehicle was corrected. James also made sure we knew what was going on with our vehicle at all time. Great job James More

Oil change & Tire Rotation Went to Jim Ellis for an oil change and tire rotation. The job were competed within the time estimated and the service adviser, James Stecker, was fr Went to Jim Ellis for an oil change and tire rotation. The job were competed within the time estimated and the service adviser, James Stecker, was friendly and professional. More

Brake repair James always does a great job. Even when the dealership can not fix the problem he still goes out of his way to make it right. James always does a great job. Even when the dealership can not fix the problem he still goes out of his way to make it right. More