Jim Ellis Buick GMC Mall of GA - Service Center

Service Warning light appeared on instrument panel indicating possible problem. Called to schedule an appointment for Monday. David Gonzalez was my service Warning light appeared on instrument panel indicating possible problem. Called to schedule an appointment for Monday. David Gonzalez was my service advisor and he worked me in since I needed car for holiday travel. Problem was corrected and car picked up late Monday. Very appreciative of the quick action. More

Car faded and had painted. Always bring cars here for service so when car faded, phoned GM headquarters and when asked for closest GM dealership, I gave Jim Ellis dealership. F Always bring cars here for service so when car faded, phoned GM headquarters and when asked for closest GM dealership, I gave Jim Ellis dealership. From day one, everything was handled by service dept in a courteous, friendly and timely manner. I have always trusted this dealership and recommend to anyone with a GM automobile. More

Service appointment for 05 Altima Sean did an awesome job! Went above and beyond!! Stayed in constant communication with me through the repair process. Thank you for your excellent ser Sean did an awesome job! Went above and beyond!! Stayed in constant communication with me through the repair process. Thank you for your excellent service!! More

Maintenance Met promptly at door. In for oil change & multipoint inspection. Estimated time for job met. Nice, clean place with snacks beverages for customer comf Met promptly at door. In for oil change & multipoint inspection. Estimated time for job met. Nice, clean place with snacks beverages for customer comfort. Will keep my Buick in great service at this dealership. Thanks so much! More

Great service nice waiting area. Very professional service dept. I would recommend Jim Ellis to all my friends and family. I will be back to buy a new truc service nice waiting area. Very professional service dept. I would recommend Jim Ellis to all my friends and family. I will be back to buy a new truck when needed More

Long time there and rep never communicated to me the status I took my truck in because the mirrors were not folding as they should every time. They added another issue David found (radio not turning off) that I took my truck in because the mirrors were not folding as they should every time. They added another issue David found (radio not turning off) that I didn't realize was an issue. After 2 hours, I went to check on my truck and found they had to take it back again to address the radio, but the mirrors wasn't showing the problem so they couldn't do anything with that. David never came to explain the status of my truck during the 2 hours. Each time I went to him. I walked over again after 2 hrs 15 min and he said he had to get the paper work together and I could go. That didn't happen. I had to walk over again and David said would help me after he finished up with another customer. Waited more and again, he never came to me with paperwork. I went to the other service rep to see if they could get me out of there since David was too busy and all of a sudden David gave the paper work to his co worker. I checked out and walked out with original rep only to find my keys were missing. He went back in to look for and after 2 tries, found them after another 10 minutes. This was a frustrating visit and the mirror issue is most likely still a problem. 2 1/2 hours for a radio issue repair that I wasn't aware of. More

2017 GMC Sierra Made an appointment for 2pm dropped truck off at 12 way early it was completed in less than an hour awesome experience Thank you for getting my vehicl Made an appointment for 2pm dropped truck off at 12 way early it was completed in less than an hour awesome experience Thank you for getting my vehicle serviced quicker than ever expected More

Great service! I have given this dealership and employees the highest rating and recommendation possible. They always provide excellent service taking care to make s I have given this dealership and employees the highest rating and recommendation possible. They always provide excellent service taking care to make sure I'm comfortable waiting. They always explain everything including my options. Special shout out to James Stecker for all his thoughtfulness and professionalism. More

Powertrain Warranty Repair Excellent performance on a leaky water pump repair under Certified Pre-Owned Warranty Program. Auto repaired quickly as promised. James Stecker was hi Excellent performance on a leaky water pump repair under Certified Pre-Owned Warranty Program. Auto repaired quickly as promised. James Stecker was highly cooperative and professional. And, fun to work with! More