Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,053 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
2,053 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
Sort by
April 18, 2018
Oil change Not as attentive and no one greeted me when I pulled in. They were all standing around eating chic-fil-a. Biscuits and donuts. I had to ask for assis Not as attentive and no one greeted me when I pulled in. They were all standing around eating chic-fil-a. Biscuits and donuts. I had to ask for assistance. It was almost like I was interupting a meeting. It wasn’t what I was expecting. My usual service advisor does not work here anymore and I honestly don’t remember the guy I worked with yesterday. More
by JOHNANTON71
Verified CustomerEmployees Worked With
I dont remember his name
Helpful April 18, 2018
oil change and tire rotation Very helpful with my service and in a timely manner. Waiting area was very nice and clean. Personnel was very courteous and very kind. Thanks. Very helpful with my service and in a timely manner. Waiting area was very nice and clean. Personnel was very courteous and very kind. Thanks. More
by REED654753
Employees Worked With
Chris Stout
April 18, 2018
Satisfacción Profesional and friendly service always, the job is done when they said is going to be.I will recommend to all my friends and family! Profesional and friendly service always, the job is done when they said is going to be.I will recommend to all my friends and family! More
by LETYG14
April 17, 2018
Basic Service 2016 Tahoe in for basic service. James Stecker Service Consultant, took my service call as Jessica was not there and was filling in at your Volvo shop 2016 Tahoe in for basic service. James Stecker Service Consultant, took my service call as Jessica was not there and was filling in at your Volvo shop. James jumped in and helped to correct some paperwork and got me in and out within his original time frame. EXCEPTIONAL EFFORT on his part. Very professional, helpful, and friendly. More
by ableonlake
Employees Worked With
April 17, 2018
Fiallure to answer important questions I have been going to Jim Ellis for over long period of time for oil changes and recalls. I have always asked them if there was any scheduled maintena I have been going to Jim Ellis for over long period of time for oil changes and recalls. I have always asked them if there was any scheduled maintenance needed on my vehicle and the answer was always no. I then ask them to check my brakes and they told me that I needed new rear brake calipers, truck has less than 60K on it, and it needs rear calipers. They then inform me that I need an air cleaner, cap filter, wiper blades break fluid change and new tires. Now I understand that I need tires just not right now. The total bill was over $2K I asked the service guy why I was not informed about the brake fluid change need at 30K miles and he said he was sorry and offered my a Maintenance warranty program. So basically they did not inform me of any required maintenance with the intent on selling me a warranty service program... NOT COOL JIM ELLIS. I will not be back to your dealership and will never consider buying a vehicle from you............... Very Dissapointed More
by RGAFFNER
Employees Worked With
April 17, 2018
Sean was great to work with. The visit was very comfortable. Sean explained everything to be done to my car. Showed me around the lounge; (Even though I had been there several tim The visit was very comfortable. Sean explained everything to be done to my car. Showed me around the lounge; (Even though I had been there several times before.) he wanted to make sure that I was comfortable. Other employees also checked on me to be sure that I had everything I needed. Sean was very pleasant and kind. More
by RICHBELLEBROOKE
Employees Worked With
Sean Garrett
April 17, 2018
Great Service Great service! Addressed my concerns, didn’t try to sell me on anything additional. I always feel confident leaving my vehicle and know that it wil Great service! Addressed my concerns, didn’t try to sell me on anything additional. I always feel confident leaving my vehicle and know that it will come back better than when I left it. More
by amy78
Employees Worked With
Ken Wang, Fred Marszalek, Jesse Brown, Chris Stout
April 14, 2018
Pleasant experience. Went for first FREE service on Buick Envision we purchased there last June. The service was very courteous and prompt. The waiting area is quite comfo Went for first FREE service on Buick Envision we purchased there last June. The service was very courteous and prompt. The waiting area is quite comfortable and clean. Reminders before seem to be excessive because it took us a long time before we reached enough mileage for service. More
by CONDMYERS
Employees Worked With
Kaleb Dance
April 13, 2018
They could have told me up front my service had ran out They could have told me my warranty had ran out up front...they also kept everyone else informed of wait except me. I felt that was rude They could have told me my warranty had ran out up front...they also kept everyone else informed of wait except me. I felt that was rude More
by ST1984
Employees Worked With
James and shaun
April 13, 2018
Great experience Easy to schedule, work promised in time promised, nice facility. Friendly people! I got there early, and was able to leave early, Very pleased with a Easy to schedule, work promised in time promised, nice facility. Friendly people! I got there early, and was able to leave early, Very pleased with all More
by JOHNCROUSE04
Employees Worked With
