Back

Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,285 Reviews

2,285 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

Sort by
August 31, 2018

Clunking noise Service advisor David Gonzalo’s is exceptional as well as the performing tech. Great job and timely. They diagnosed and fixed the problem. Very happy. More

by RNROSEMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
Sep 05, 2018 -

Jim Ellis Buick GMC Mall of GA responded

We are glad to hear everything was done to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!

Sep 17, 2018 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

August 30, 2018

Amazing! Everything & everyone was great as usual. I took my SUV in for a full detail & am very pleased with their service. From the moment you pull up the gre More

by KAMIB686
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaleb Dance
Sep 05, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Buick GMC Mall of GA. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Sep 17, 2018 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out! Hi, thanks for taking the time to leave a review.

August 30, 2018

Oil change and car wash. As always David Gonzalez is the man he takes care of me and makes this so simple and easy. Carwash had my truck looking like it just let the lot or s More

by Tim101bass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez , David Gonzalez
Sep 05, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Buick GMC Mall of GA for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

Sep 17, 2018 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!

August 30, 2018

Oil change, 4 tires and alignment Work completed as promised and within timeframe commited. Working with service team prior to appointment very beneficial. Waiting area was convenient More

by BJSHANLEY24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaleb Dance, Corey Wright
Sep 05, 2018 -

Jim Ellis Buick GMC Mall of GA responded

It is our commitment to provide our customers with clean and comfortable facilities as well as professional and timely service.  Please don't hesitate to reach out to us if there's anything more we can do!

Sep 17, 2018 -

Jim Ellis Buick GMC Mall of GA responded

We're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall of Georgia

August 29, 2018

Great dealership Very nice and friendly people. Service advisers are very courteous and professional. The service department is very prompt to get things taken care of More

by MJ61981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Ngone, Fred Marszalek, Rebecca Tipton, Jeff Ryberg
Sep 05, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Mj61981, thank you for writing this fantastic review and giving our dealership such a high star rating! Your comments keep us motivated and working hard for all our guests.

August 29, 2018

Always very helpful staff and very efficient. Staff is always very accommodating, friendly and professional. Waiting area is always clean. Had to get a rental and they made it so easy and smooth. More

by MARMIT30052
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
Sep 05, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you and we hope to be of service to you again!

August 29, 2018

Fantastic service Great friendly service. All smiles... Kept me very well informed through the process. My Yukon is running smooth. Would definitely Recommend your serv More

by STACYARROWOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaleb Dance
Sep 05, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2018

Great Service! Probably the best service I have ever had at a dealership. It’s the first time I have visited this dealership and I won’t go anywhere else for sales o More

by cjwinchell2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Wright
Sep 04, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Hello, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know! We hope you have a great day!

August 28, 2018

Satisfied I made an appointment to have the scheduled maintenance performed on my Terrain and was given an estimated time of completion. Got a call at about tha More

by ALHANNAH58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
Sep 04, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! At Jim Ellis Buick GMC Mall of GA, we value our customers and we look forward to seeing you on your next visit. Take care!

August 27, 2018

Door handle I have been having problems with my left side back doorknob I have had it repaired 3 times times and it has broken again I don’t appreciate the servic More

by CATHY-SINGLETON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
Sep 17, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Cathy- I am so sorry to here that we did not meet up to your expectations. Our Service Manager would like to take a look at that door handle and see what we can do to assist. Please call the scheduling department at 678-889-8880 and get it set up for Thursday or Friday of next week please ma'am. We look forward to getting this resolved quickly! -Customer Experience Team

...
204
...