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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,302 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,302 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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June 29, 2018
Great service. Warranty fixes made with care. Understood what needed to be fixed and got in down promptly. Made sure I has a business card to call back if not satisf Warranty fixes made with care. Understood what needed to be fixed and got in down promptly. Made sure I has a business card to call back if not satisfied with the repairs. More
by MOUNTAINMAN93
Verified CustomerEmployees Worked With
June 29, 2018
Great service experience Met all commitments made under the warranty and documented all services completed in a clear and understandable manner on our receipt. Timeliness of Met all commitments made under the warranty and documented all services completed in a clear and understandable manner on our receipt. Timeliness of services performed was as estimated when the vehicle was delivered. Thanks. More
by SC
Employees Worked With
Kaleb Dance
June 29, 2018
Great Service Chris Stout was very helpful and we are please with the service , he explained the issue and told us it was techs. error., and told us to call hi Chris Stout was very helpful and we are please with the service , he explained the issue and told us it was techs. error., and told us to call him if we find another issue. More
by RET1005
Employees Worked With
Chris Stout
June 28, 2018
Overall Great customer service Quick service,Friendly and helpful Staff! Everytime I come in to service my car I deal with the same person which I absolutely love Instead of having Quick service,Friendly and helpful Staff! Everytime I come in to service my car I deal with the same person which I absolutely love Instead of having someone different on every visit so whoever came up with this Had a brilliant idea! More
by MAMASH1130
Employees Worked With
David Gonzalez
June 28, 2018
Regular maintenance It was good. Staff is always friendly job was done in an hr. I'll be back. Now still a little disappointed in the price of programming a keyfob but I It was good. Staff is always friendly job was done in an hr. I'll be back. Now still a little disappointed in the price of programming a keyfob but I guess it is what it is. But all went well. More
by RITEFD121
Employees Worked With
Chris Stout
June 28, 2018
I was extremely happy with the service and support provide The time frame was longer than expected but there were extra problems and I was kept well informed. All problems were fixed and I was informed of how The time frame was longer than expected but there were extra problems and I was kept well informed. All problems were fixed and I was informed of how the problem was fixed. More
by LTwining
Employees Worked With
Sean Garrett
June 28, 2018
Frustrating at best I brought my vehicle in for two intermittent issues, the vehicle had been in the shop previously for both issues but I was told they couldn't find th I brought my vehicle in for two intermittent issues, the vehicle had been in the shop previously for both issues but I was told they couldn't find them. Since the initial visit one issue was verified by the service manager, the second I emailed audio clips to the service advisor. I was told that the wind noise heard by myself and the service manager, that was coming from the sunroof was actually a bad seal on my windshield, which was resealed. Two days later the sunroof wind noise is back. The sound that I sent them the audio recordings of, I was told they couldn't fix it since it wasn't making that sound when it was in the shop. The bottom line, they weren't going to try anything until it would reliably make the noise when it is in the shop. Can you say VERY FRUSTRATING. I sure can. The vehicle goes back for the wind noise issue next week. More
by RYALFORD
Employees Worked With
Sean Garrett
June 28, 2018
Excellent service The work was performed timely. After identifying the problem and determining time for repair, the service rep arranged for a rental vehicle for use u The work was performed timely. After identifying the problem and determining time for repair, the service rep arranged for a rental vehicle for use until repairs were completed. Vehicle seems great following the repair. More
by TERRIHARVEYASSOC
Employees Worked With
June 27, 2018
Customer-service experience: outstanding. The staff was friendly, courteous and professional. The service of my vehicle was completed in a timely manner by the tech experience: outstanding. The staff was friendly, courteous and professional. The service of my vehicle was completed in a timely manner by the technicians. More
by Happy
Employees Worked With
Kaleb Dance
June 27, 2018
Oil change - plus Went in for an oil change and was advised I needed the transmission and brake fluids flushed / exchanged and had that done at the same visit. Went in for an oil change and was advised I needed the transmission and brake fluids flushed / exchanged and had that done at the same visit. More
by RANDC377
Employees Worked With
Sean Garrett
