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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,300 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,300 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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June 20, 2018
Excellent Every visit I have had with my Buick Encore has been a pleasure. Service department has always been way to work with. Look forward to continuing my Every visit I have had with my Buick Encore has been a pleasure. Service department has always been way to work with. Look forward to continuing my relationship with Jim Ellis. More
by LTANNER53
Verified CustomerEmployees Worked With
Chris Stout
June 19, 2018
2017 Yukon Denali 2nd service The Service Consultant did fine on the front end of the appointment. I saw the vehicle being returned so I went out to the Consultants' stations. Th The Service Consultant did fine on the front end of the appointment. I saw the vehicle being returned so I went out to the Consultants' stations. The tech brought the keys and invoice in and placed them on Chris's desk; he was nowhere around. I stood there ten minutes and none of the other five Consultants offered to assist me although it was obvious I was waiting for help. I finally had to ask one of them to get me my keys so I could leave. At that point Chris reappeared. More
by JIMBUR
Employees Worked With
Chris Stout
June 19, 2018
Efficient and pleasant. Service was efficient and all were pleasant to deal with. They took care of everything that my truck and I needed. All good Went well Service was efficient and all were pleasant to deal with. They took care of everything that my truck and I needed. All good Went well More
by GDURIEZ
June 19, 2018
Fantastic. Spoke with Aaron and David arranging to drop my Denali Yukon off after hours for an oil leak. Another dealership repaired oil PSI sending unit but was Spoke with Aaron and David arranging to drop my Denali Yukon off after hours for an oil leak. Another dealership repaired oil PSI sending unit but wasn't tight, backed out and leaked. The car was ready in the second day even though the dealership was really busy. Jim Ellis Mall of Ga did a great job, thank you. More
by GMC customer
Employees Worked With
Aaron, David Gonzalez
June 19, 2018
Excellent service. Vehicle was ready when promised. I brought my 2017 GMC Sierra Denali in for regular routine service. Sean Garrett gave me prompt courteous service. He contacted me when my vehicle was I brought my 2017 GMC Sierra Denali in for regular routine service. Sean Garrett gave me prompt courteous service. He contacted me when my vehicle was ready and it was when promised. I highly recommend this Jim Ellis dealership for you servicing needs. More
by Martykersh
Employees Worked With
Sean Garrett
June 19, 2018
My first service on my 2018 Envision. Thank you Sean Garrett for making my first service a very smooth one and for your help with my audio tutorial. Thank you Chad for your shuttle servic Thank you Sean Garrett for making my first service a very smooth one and for your help with my audio tutorial. Thank you Chad for your shuttle service Peggy Jones More
by PEGGYJONES8259
Employees Worked With
Chad, Sean Garrett
June 19, 2018
Very good I stop bringing my Tahoe to Rick Hendrick Chevrolet because there service so from now and on Jim Ellis will own my business because there service I stop bringing my Tahoe to Rick Hendrick Chevrolet because there service so from now and on Jim Ellis will own my business because there service More
by LAUIGNAP
Employees Worked With
David Gonzalez
June 18, 2018
Outstanding Customer Service My Buick Lacrosse failed the Emission testing 3 times due to a repair that needed to be done. I was very disappointed with the prior service I had re My Buick Lacrosse failed the Emission testing 3 times due to a repair that needed to be done. I was very disappointed with the prior service I had received. I asked to speak to the manager, Ron Gay, he immediately took ownership of the service maintenance for my vehicle. Ron communicated daily with me, so I knew exactly what was going on with my Buick. He didn't stop until my car was repaired and passed the Emission testing. My husband and I are very happy with the service Ron gave to us. We're still talking about Ron today. Customer service was Outstanding. Thanks Ron! More
by Sunshine 100
Employees Worked With
June 17, 2018
Shift knob repair & warped front rotors I brought my Buick Enclave in to get the lower part of the shift knob repaired under warranty. Parts had to be ordered and then I made an appointment I brought my Buick Enclave in to get the lower part of the shift knob repaired under warranty. Parts had to be ordered and then I made an appointment for the repair once the part arrived. Sean Garrett took great care of me and arranged for transportation for me to go the mall and for my return. He also explained that the rotors were covered under warranty so he had them cut to eliminate a vibration while under braking. Sean is a car guy and as such is a great point of contact and represents the dealership with utmost professionalism. He could easily fill the role of service manager. More
by TRS99VERT
Employees Worked With
Sean Garrett
June 16, 2018
Excellent service. Everyone is so sweet. I feel like I am taken care of. I love the cleanliness. I love the dealership location. Excellent!!!!! Excellent!!!!! service. Everyone is so sweet. I feel like I am taken care of. I love the cleanliness. I love the dealership location. Excellent!!!!! Excellent!!!!! More
by VEEWHITE7
Employees Worked With
I don’t remember his name but he was excellent In service. He’s tall brown hair.
