Jim Ellis Buick GMC Mall of GA - Service Center

Took almost 3 hours for oil change with apt. Other than that the service was good Other than that the service was good More

Everyone was kind and helpful. Even when I had already been waited on staff asked for they could help or get me anything. Even when I had already been waited on staff asked for they could help or get me anything. More

Professional. Efficient. Timely. Extremely knowledgeable. Cares about customer. Brings to my attention all concerns that could potentially negatively impact my veh Efficient. Timely. Extremely knowledgeable. Cares about customer. Brings to my attention all concerns that could potentially negatively impact my vehicle. Provides resolutions. More

The dealership is inviting and the some of the employees are very friendly and welcoming. are very friendly and welcoming. More

This was one visit to the service center that went smoothly. Melissa was very thorough and very attentive and very accommodating. I do believe I overpaid for the service, but that is the norm at deale smoothly. Melissa was very thorough and very attentive and very accommodating. I do believe I overpaid for the service, but that is the norm at dealerships. More

Excellent customer service She is very kind, I would recommend her 100,% Friendly, and she always respond all my questions. recommend her 100,% Friendly, and she always respond all my questions. More

Charles did everything asked of him. The truck I purchased from you guys has been a complete lemon. It's constantly been in the shop for a multitude of warranty claims, including a trans The truck I purchased from you guys has been a complete lemon. It's constantly been in the shop for a multitude of warranty claims, including a transmission replacement. It's a 2020 GMC Canyon. In three years it's already had roughly $15,000 worth of failures. I'm afraid It will not last much longer, and that's a huge disappointment in investment. More

All good. Pleased with the outcome Transmission repair fixed the engine shudder problem to my satisfaction Pleased with the outcome Transmission repair fixed the engine shudder problem to my satisfaction More

It was stress free. I was given information bluntly so that I was able to make a decision. I was given information bluntly so that I was able to make a decision. More

I always have a great experience with the service department at Jim Ellis. Great customer service and great environment to wait on your vehicle to be serviced. department at Jim Ellis. Great customer service and great environment to wait on your vehicle to be serviced. More