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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,305 Reviews

2,305 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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January 17, 2024

I was disappointed in the rental car provided by Hertz. I realize that this operation is not under the control of Jim Ellis however, it should have been checked out in advance, and there should be clear ex More

by HARDYJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 17, 2024

I scheduled an appointment for a routine oil change and tire rotation. Despite having an appointment I waited for more than two and a half hours for my service to be completed. More

by JBSISSO
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.

January 17, 2024

They have been very good to me and helped me with my car problems several times. More

by CCSTRAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Dowdy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kristin Buffington
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rina Centeno
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!

January 17, 2024

Easy in and easy out. Keeps me informed as I await servicing my vehicle. Comfortable waiting area too. More

by Jayne S Osburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!

January 17, 2024

It is easy to schedule service and my car is ready when I pick it up out front . More

by SLEE7899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience!

January 17, 2024

My experience was pleasant and the wait was not real long . The employees were very nice More

by DREW123464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 17, 2024

Everyone that I have interacted with has been very helpful and knowledgeable. I would highly recommend this dealership to anyone else. More

by KIM HENRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harrison Henry
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience!

January 17, 2024

I usually dread taking my vehicle for service but it’s always pleasant to bringing our GMC here due to their no pressure sales service and customer care. More

by Shelcy Stevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

January 17, 2024

From the time my wife and I walked in to the tine we drove out in our new Buick…we couldn’t have asked for a better operation than what you have in your building. And we would be honored to buy from you More

by arathbun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morris Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out! Congratulations on your new vehicle!

January 17, 2024

Fast and convenient. I received a call that my part was received.I was able to schedule an appointment for repair and received my vehicle back completed in the same day! More

by CHRIS.REID12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom, Charles and Brandon
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction!

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