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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,359 Reviews

2,359 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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January 24, 2024

Very quick Website is frustrating to use. No history of svc & svc schedule is confusing. More

by jimmangusjr
Recommend Dealer
Yes
Employees Worked With
Tom
Feb 02, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, thank you; we appreciate your feedback!

January 24, 2024

Should not have taken 2 hours for an oil change and to change wiper blades. More

by lang36
Recommend Dealer
Yes
Employees Worked With
James Stecker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Stecker
Feb 02, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

January 23, 2024

They are very thorough and concise They take their time and make sure every thing is covered. More

by amberc65
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Barnes
Jan 25, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience!

January 21, 2024

The rep was great. Didn’t take long. Received a text when my car was finished. Couldn’t ask for better. More

by TONYCOCHRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Floys
Jan 25, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

January 19, 2024

Excellent service , friendly knowledgeable and helpful very nice waiting room will use Jim Ellis in the future More

by daebanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mellisa in service
Jan 25, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia!

January 18, 2024

I like this location. Very convenient to where I live. Good service provided. Would recommend to others. More

by redd1271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember the guy name
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

January 18, 2024

Harrison Henry was great Sale went smoothly Valve stem was leaking air and had to be replaced More

by patrickstano73
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harrison Henry
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience!

January 18, 2024

Dealership is Awesome! Customer service poor! Didn’t keep customer inform about what’s going on with vehicle and when called to check on vehicle took 2 days to respond just More

by WGLOUSIE65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!

January 18, 2024

it was very easy to work with the service guys. I had some rewards points to use, and they were very helpful in, converting it into dollars More

by GCHANGAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We sincerely value your business and look forward to your next visit!

January 18, 2024

I felt that they cared about me as a customer and my car. They kept me updated each week in the status. More

by amberc65
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

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