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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,280 Reviews
Call Service Center (770) 872-6272

2,280 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

Sort by
January 04, 2023

Efficient and thorough, service reps always friendly and communicate well. Always a good experience here. More

by NITEDRISCOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we really appreciate your positive review!

January 03, 2023

Great help from the Service advisor who was very kind to us. We had battery problems and he had us on the road again soon. More

by drfrost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kovoki Lott, 5 stars
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Jan 05, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful!

January 03, 2023

Was well pleased with my battery replacement, but was more than surprised at the extreme cost. Will probably find a different service location in the future because of that. Have a nice day. More

by Peb42
Recommend Dealer
Yes
Employees Worked With
No One
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Jan 05, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us your honest feedback. Supply costs across the nation have affected us all, and we do our best to price our services competitively within our market. You can always check our website or General Motors directly for coupons and rebates!

January 03, 2023

Everything is great, although wait times are terrible. 2+ Hours for an oil change is really ridiculous even with a scheduled service. More

by Susanurista22@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Susan, We agree, our goal is to keep your wait time at or under an hour, and are continuously striving to better our processes and make that happen for every customer. Thank you for taking the time to leave us your honest feedback, and we appreciate your business!

December 31, 2022

Everything was great! No problem with anything. Keep up the good work and enjoy the new year More

by VARDCFA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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December 31, 2022

Had some frustrations with results from repairs. staff always cordial, always accommodating with loaner when needed. More

by 4walkers
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
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December 28, 2022

My truck was in for oil change and my wiper fluid was not filled makes me wonder what other fluids were not checked. More

by john.neuman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t have name
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December 28, 2022

We are very pleased with our service and the kindness and professionalism shown by your representative Mr Ed Barnes More

by BUSDRVR46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Garrett, Tate Gardner
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December 27, 2022

Had an appointment, however it, took two hours for an oil change. No apologies were given for the wait. More

by Pillscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember the name
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December 24, 2022

Comfortable clean. Some coupons at times tv. Internet snacks coffee big screen tv seoatrae rooms for privacy if desired updates as you wait More

by abturini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
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