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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,294 Reviews

2,294 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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October 18, 2022

My service advisor was great. Very professional and knowledgeable about GM vehicles. He mentioned his prior experience working on GM cars & it shows. Thanks for taking care of m More

by redemptionryderz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Banos Jr
Oct 21, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 15, 2022

Great communication. Work done as promised. Was kept updated by Kovaki every step of the way while my truck was there. More

by steve@southernelegancega.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kovaki, Jake
Oct 21, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful!

October 13, 2022

Appointment Started on time And service completed in timely manner and associates were very professional More

by denver
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Denver, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

October 12, 2022

Turned my vehicle in for warranty service on the headlight recall as scheduled. All parties confirmed parts were on hand. After two hours it was determined the parts were not available, possible u More

by JLHOERIG
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

October 12, 2022

The staff was friendly and respectful. Sean, the service manager kept me performed of my repair status. More

by STEVE.FISCHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell , Sean Garrett
Oct 18, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Steve, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

October 12, 2022

They do a good job. .. could do and be better but also could do and be worse... More

by Ypdavis59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim South
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will
Oct 17, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

October 07, 2022

I always take all my vehicles to the dealership for service. This one hasn't been the best. They've tried to overcharge me on my oil changes last 3 times and I have to tell them the right price (the More

by mike@walterfamily.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kori
Oct 21, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

October 05, 2022

Was excellent service with Brett Rudow thank you so Mach! !! Next my track will be a GMC More

by JONNI_SHIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Rudow
Oct 05, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are so happy to read such a great review about Jim Ellis Buick GMC Mall of Georgia!

October 05, 2022

My service was very quick and my advisor was very helpful. I will gladly be returning More

by Lauraconley16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rina Centeno
Oct 11, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2022

Jim Ellis has serviced my cars for years. They always do a great job and my cars run well. Everyone is pleasant and helpful every time. More

by JCULVERN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Lovett
Oct 05, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to let us know about your experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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