Jim Ellis Buick GMC Mall of GA - Service Center

A previous service had not gone well and I left an unfavorible review. The team at Jim Ellis reached out to me and then had their service manager Sean contact me. I explained the issues to him. He unfavorible review. The team at Jim Ellis reached out to me and then had their service manager Sean contact me. I explained the issues to him. He agreed with me and to keep this short lets just say that Sean resolved all my problems. Its good to know that when something goes wrong that as a dealer, Jim Ellis wants to keep their customers happy. I am look looking forward to my next service appointment. Thanks Sean. More

They were very helpful and got my car in quickly and fixed it same day. Very pleased with service fixed it same day. Very pleased with service More

I had an issue with my tire and they took me in without an appointment. Everyone was kind and got me back on the road as quickly as they could. an appointment. Everyone was kind and got me back on the road as quickly as they could. More

There was oil all over the side of my truck and handle. Oil finger prints on doors that should have oil on. This shop has always done a good job but this time it was not up to par like usual Oil finger prints on doors that should have oil on. This shop has always done a good job but this time it was not up to par like usual More

Information entered by technician regarding mileage generated recommendations for service. The mileage recorded was "off" by over 35,000 miles. I mentioned it to the advisor but since he was so busy generated recommendations for service. The mileage recorded was "off" by over 35,000 miles. I mentioned it to the advisor but since he was so busy with other customers, he forgot to update the system. I called when I returned home and the necessary revision made but "next service" date on W/S sticker very inaccurate. Lengthy time spent waiting despite having scheduled in advance. All personnel were very congenial. More

Every time I am there , the whole staff from people who make my appointment to service my truck , the people that check me in, right down the line to the ones I don't see that actually work ony vehicle are make my appointment to service my truck , the people that check me in, right down the line to the ones I don't see that actually work ony vehicle are excellent!!! I've never had a better dealership experience any place. More

Jim Ellis Buick dealer at Mall if Georgia is clean and has a comfortable waiting area. Service Advisor, Kovoki Lott, does a good job of explaining what needs to be done on your car and provides options. has a comfortable waiting area. Service Advisor, Kovoki Lott, does a good job of explaining what needs to be done on your car and provides options. More

Unfortunately, the technicians were not very helpful. We’ve always worked with David and he has always been amazing. These guys told me they didn’t know if it would take 3 days or 3 months to get my part We’ve always worked with David and he has always been amazing. These guys told me they didn’t know if it would take 3 days or 3 months to get my part in. They also were not helpful with a loaner. I had to speak with Sammie in order to get some help. All of my vehicles have been purchased from Sammie and his team.. The service department has to step it up. More

Staff is not very friendly or courteous, appointment took 2:15, I feel like there’s no sense of urgency and the employee was only concerned about selling me additional services. I asked about checking why my 2:15, I feel like there’s no sense of urgency and the employee was only concerned about selling me additional services. I asked about checking why my back tire periodically loses air and when he came back to sell me additional services, I asked him about the problem with the tire and he had forgotten. I will most likely find a different dealership, especially due to having an appointment for just an oil change and it took two hours and 15 minutes. More

James answers my questions in a timely matter,and is courteous,one thing I love about your Dealership ,when you walk by an employee they give you eye contact and an Hello. courteous,one thing I love about your Dealership ,when you walk by an employee they give you eye contact and an Hello. More