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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,280 Reviews
Call Service Center (770) 872-6272

2,280 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

Sort by
June 08, 2022

The service manager that helped me was very knowledgeable and friendly. Hopefully I’ll get him again on my next visit. More

by RJCNEC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
Report | Print
Jun 10, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 06, 2022

They offer a great service on time Good people,nice waiting room respect to clients Recommendable More

by Paul Gene
Recommend Dealer
Yes
Employees Worked With
James
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Jun 09, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

June 06, 2022

Mechanics are not careful not to grease on the car seat floormats side of car More

by JPIRKLE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Drew Pederson
Report | Print
Jun 29, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We sincerely apologize as this is not our standard. We strive to return your vehicle to you as clean, or cleaner, than you left it with us. Please give us a call at 678-889-8880 to schedule a complimentary upgraded wash at your convenience.

June 06, 2022

My car was left filthy without the hood even closed. Used to be a nice place. Seems like they've stopped caring. Sad. More

by Disappointed
Friendliness
Recommend Dealer
No
Employees Worked With
Drew Pederson
Report | Print
Jun 29, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We sincerely apologize for your recent experience. We'd like to look into this further and explore options to make this right for you. Please give us a call at your earliest convenience at 678-889-8880.

June 04, 2022

Dealing with service writer Drew Peterson is what made my experience a pleasant one. Hope y’all do what it takes to reward that boy and keep him on board…. More

by GPURS
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
Report | Print
Jun 07, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

June 03, 2022

Efficient, Respectful, Polite, Professional, Costly but I guess you get what you pay for in this world More

by rcwilburn
Recommend Dealer
Yes
Employees Worked With
Mike Hatcher
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Jun 06, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

June 02, 2022

Great service! In and Out! All staff was very helpful, courteous and in a positive mood! More

by mondee214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stecker
Report | Print
Jun 05, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 01, 2022

I was treated very well and everything was done for me that could be done. All employees treated me great and I have no complaints at all. Thanks More

by Bobwoeste
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony in parts
Report | Print
Jun 04, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

June 01, 2022

Beautiful Dealer Ship,staff was very friendly,I felt appreciated as an custermer here,Very very happy.James Stecker was my service advisor he gets 5 stars.thank you. More

by SOUTHI85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stecker in service., Jeff Ryberg
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Jun 04, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia! Please don't hesitate to reach out if there's anything additional we can do for you.

May 31, 2022

Terrible! Truck still leaks oil. Charged me for somthing that didn’t fix problem I’m disappointed More

by KEITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Barnes
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Sean Garrett, directly at 678-889-8881. Again, thank you for your feedback and have a wonderful day.

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