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Jim Ellis Chevrolet

Atlanta, GA

4.5
4,252 Reviews

5900 Peachtree Blvd.

Atlanta, GA

30341

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Showing 4,252 reviews

May 20, 2022

Reggie did an awesome job with the entire car purchasing experience as well as Andre that throughly explained our finance and warranty options. Great job Jim Ellis! More

by CHELI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre, Reggie Stagmaier
May 23, 2022 -

Jim Ellis Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Chevrolet! We sincerely value your business and look forward to your next visit!

May 20, 2022

Took three days on schedule appointment. I paid three days of lodging with no compensation. Over two years I have paid over 12k for the same problem. Transmission.brakes,alignment air bag More

by Jimmyb1mtn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elise Schaaf
May 26, 2022 -

Jim Ellis Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com at your convenience.

May 26, 2022 -

Jimmyb1mtn responded

I have contacted David regarding the brake caliber that came apart yesterday. The mechanic stated the caliber was not tighten up causing brake failure. The vehicle is in the shop for repairs. Again poor quality of work by jim Ellis. I haven't determined what the cost of the repair yet but i will expect compensation for the repair. My email address is jimmyb1mtn@aol.com i have pictures.

May 31, 2022 -

Jimmyb1mtn responded

I have been notified by Steve vehicle repair that the bill fir replacement of the right front caliber pads and labor is 650 plus towing. I will pay this bill expecting reimbursement from Jim Ellis. I HAVE RECEIVED THE INVOICE SATEVE AUTO REPAIRS AND PAID FOR THE REAIRS. TOWING/REPAIRS AND PADS OF $730. I PAID JIM ELLIS ALSO 1120.OO ON 4/1/22 FOR THE SAME.

May 20, 2022

The person I met was very kindly and great service and I excepted for further to come to this Dealer ship Thanks More

by salimabdulle150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elise Schaaf
May 23, 2022 -

Jim Ellis Chevrolet responded

Hello, thank you for sharing your positive experience! We hope you have a great day!

May 19, 2022

Amazing customer service and professionalism by the service representative Strong communication throughout the process and quick service. More

by bcdermond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey, Elise Schaaf, David Theriault
May 20, 2022 -

Jim Ellis Chevrolet responded

Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

May 19, 2022

Great service. Ordered unit and the kept me informed all the way. Very nice people. More

by jwb11648
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Banks
May 20, 2022 -

Jim Ellis Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 19, 2022

Went in to have the air conditioner fixed and ended up needing an alignment which I did not need prior to the visit. More

by csmith85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Loan Pham
May 23, 2022 -

Jim Ellis Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

May 19, 2022

Follow up from the service tech and clearly communicating service expectations. When I brought the issue directly the tech did not show interest to resolve and still has not returned a call yet. I called bac More

by craines1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Please view my file for correct service techs information.
May 22, 2022 -

Jim Ellis Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Ralph Sorrentino, General Manager rsorrentino@jimellis.com

May 19, 2022

Great service thanks for checking on me and taking care my Cheverolet thanks so much and I’m happy to see them again More

by EMATUTE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
May 20, 2022 -

Jim Ellis Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 19, 2022

I brought in my Volt for two problems. One was not found but a plausible explanation was offered. The other complaint was misunderstood so, therefore, not actually addressed. I don't kno More

by CANDRP
Recommend Dealer
Yes
Employees Worked With
Retanza Grier
May 20, 2022 -

Jim Ellis Chevrolet responded

We are sorry to hear that you didn't have a fully satisfying experience. Please don't hesitate to reach out to us directly to discuss how we can rectify this issue. We sincerely value your business and hope to see you again! Expect the Best! Service Manager Mr. David Theriault

May 29, 2022 -

CANDRP responded

I will bring in my Volt in another two weeks, together with my charger, to see what is going on that the mechanic did not address when you had it for several days.

May 18, 2022

Took care of the problem and delivered the Car to my home upon completion. I could not ask for anything else More

by fesper86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elise Schaaf
May 19, 2022 -

Jim Ellis Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

May 19, 2022 -

fesper86 responded

Thank you your service personnel got my Chevy impala ltz purring like a kitten and took care of me like family

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