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Jim Ellis Chevrolet

Atlanta, GA

4.5
4,252 Reviews

5900 Peachtree Blvd.

Atlanta, GA

30341

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Showing 4,252 reviews

April 30, 2022

Best deals available are at jim ellis chevrolet see Ron. expect the best and you will recieve! More

by Mlee584475
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Braun, Ron Durham, David Theriault
May 02, 2022 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Expect the Best! General Manager Ralph Sorrentino

April 29, 2022

Good service but it takes pretty long. Most places can do an oil change and diagnostics in less than 30 min. Over an hour both times I’ve been More

by wesleykaminski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey, Elise Schaaf, David Theriault
May 02, 2022 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

April 29, 2022

I had a great experience with the service of my vehicle. My rep was Great as well. More

by fritzgjoseph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loan Pham
May 02, 2022 -

Jim Ellis Chevrolet responded

It's great to hear that we were able to help you with your service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

April 29, 2022

They are not transparent. Seems their main ficus is in finding extra charges not the clients satisfaction More

by ruizx2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Braun
May 05, 2022 -

Jim Ellis Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com.

April 29, 2022

It was fine. Had to get my key replaced which was expensive but it is what it is. It took a very long time, even with an appointment. More

by MelissaDBarwick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None of these people helped me
May 02, 2022 -

Jim Ellis Chevrolet responded

Sorry for the wait. We appreciate your business and your patience. Our team looks forward to serving you again soon! Expect the Best! Service Manager Mr. David Theriault

April 29, 2022

Catherine is great and a big help. Her customer service is always 5 stars, along with her work attire. If she doesn't manage the department, she should. More

by TYLERWELD19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Catherine Jackson - Service dept
May 02, 2022 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault

April 29, 2022

I did not want to do this survey but you kept pressing. It took 6 months for me to get my vehicle back. Maybe not entirely the service departments fault but from one business to another, unacceptable. More

by DO.NOT.SEND.ME.ANOTHER.SURVEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vladimir Kochubey
May 05, 2022 -

Jim Ellis Chevrolet responded

We're sorry to hear about your experience. As you probably know supply chain issues have been extremely challenging for the automotive industry. We greatly apologize that we did not communicate better with you throughout the process. Again - we apologize greatly and please know we do appreciate your business. If you would have any add'l needs, Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

April 29, 2022

Service was great thanks Cati for your hard work and getting my vehicle done in time More

by MARCORIVERA228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cati Jackson
May 02, 2022 -

Jim Ellis Chevrolet responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

April 29, 2022

The Elise was great and exhibited impeccable customer service I would return for further service More

by SHERI_PETTWAY
Recommend Dealer
Yes
Employees Worked With
Elise Schaaf
May 02, 2022 -

Jim Ellis Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault

April 29, 2022

Getting management to follow up or simply manage things is difficult if not impossible. Spent almost $90k and felt like I was doing them a favor. No one ever apologized for their failure to communicate. In More

by fohammer7
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leland Sims, Franchely Reyes, Evan Hill, Patrick Bernard
May 05, 2022 -

Jim Ellis Chevrolet responded

Thank you for providing this feedback, and we do apologize for not providing you with an exceptional service experience. We greatly appreciate your business and apologize that we didn't make you feel that way. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

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