
Jim Ellis Chevrolet
Atlanta, GA
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Good service but it takes pretty long. Most places can do an oil change and diagnostics in less than 30 min. Over an hour both times I’ve been Most places can do an oil change and diagnostics in less than 30 min. Over an hour both times I’ve been More
It was fine. Had to get my key replaced which was expensive but it is what it is. It took a very long time, even with an appointment. Had to get my key replaced which was expensive but it is what it is. It took a very long time, even with an appointment. More
Catherine is great and a big help. Her customer service is always 5 stars, along with her work attire. If she doesn't manage the department, she should. Her customer service is always 5 stars, along with her work attire. If she doesn't manage the department, she should. More
I did not want to do this survey but you kept pressing. It took 6 months for me to get my vehicle back. Maybe not entirely the service departments fault but from one business to another, unacceptable. It took 6 months for me to get my vehicle back. Maybe not entirely the service departments fault but from one business to another, unacceptable. The service representative, Vladimir was okay. He was very nice, seemingly understood the urgency but he seemed helpless in this situation too. DO NOT ASK ME TO DO ANOTHER SURVEY. More
Getting management to follow up or simply manage things is difficult if not impossible. Spent almost $90k and felt like I was doing them a favor. No one ever apologized for their failure to communicate. In is difficult if not impossible. Spent almost $90k and felt like I was doing them a favor. No one ever apologized for their failure to communicate. Instead they blamed me. It wasn't what they did wrong but more of what they didn't do right. More