Jim Ellis Chevrolet

We had a mixed experience with Jim Ellis Chevrolet. Everyone was very kind and accommodating, especially in person, we found a great car at a great price. However, there were some minor issues that nee Everyone was very kind and accommodating, especially in person, we found a great car at a great price. However, there were some minor issues that needed follow up and anytime we had to talk over the phone there seemed to be miscommunications and cases of overpromising and underdelivering. Our agent, Evan, was amazing and great to work with. Responsive, respectful, and helpful. Hopefully ours was an isolated experience because everything seemed great at first, then we had some issues and now everything has been resolved in a good, professional manner. More

My car was not fixed after getting it home. Same issue prevailed. Warranty work but not correctly done. Same issue prevailed. Warranty work but not correctly done. More

I was not told when I made the appointment that you were running 2 to 3 days behind. Truck was delivered the morning of day3. Blue tooth connections remain unstable but all other repairs appear to be adequ running 2 to 3 days behind. Truck was delivered the morning of day3. Blue tooth connections remain unstable but all other repairs appear to be adequately completed More

Friendly people that treat customers with respect. My truck was serviced and they explained everything that need to be done before beginning the work My truck was serviced and they explained everything that need to be done before beginning the work More

My dealership visit took 3 and a half hours. I had a schedule appointment for a standard oil change. I was told by my rep. That the department was backed up and the oil change process was going I had a schedule appointment for a standard oil change. I was told by my rep. That the department was backed up and the oil change process was going to take longer than normal. It’s very important that when a customer has a scheduled appointment that they should be seen at least within 30 mins upon arriving for the appointment. Waiting longer than 30 mins. For your car to be taken into the proper area for service to be performed Is unacceptable. The wait time should never be over an hour and a half for a standard oil change. More

The wait time was crazy for having a appointment. My appointment was at 11am and they did not take my car back for over two hours. My appointment was at 11am and they did not take my car back for over two hours. More

My service was great. My rep answered my text in a timely manner. He gave me updates as they happened.. My rep answered my text in a timely manner. He gave me updates as they happened.. More

It’s all about the money either his dealership, customer service is the furthest thing from there mind. service is the furthest thing from there mind. More

Retanza is wonderful! ! Parts department is horrible!!! Took 3 months to get a part and then they lied about it. I WILL NEVER ORDER PARTS THERE AGAIN. I will do so elsewher ! Parts department is horrible!!! Took 3 months to get a part and then they lied about it. I WILL NEVER ORDER PARTS THERE AGAIN. I will do so elsewhere. More

They were expecting me per the appointment. All paperwork was done when I arrived. The service representative communicated all unexpected charges on a timely basis and asked for permission to p All paperwork was done when I arrived. The service representative communicated all unexpected charges on a timely basis and asked for permission to proceed More