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Jim Ellis Chevrolet of Atlanta - Service Center

Atlanta, GA

4.4
2,738 Reviews

2,738 Reviews of Jim Ellis Chevrolet of Atlanta - Service Center

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August 24, 2024

Mike is always super helpful and makes all of our service needs seamless and quick More

by JOHNDGOODE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Fair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thank you so much for your kind words, John, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault

August 23, 2024

I arrived to inquire about having a trim piece replaced. I was directed to Ellis collision center. Upon arriving at the collision center I was told that particular repair was done at the dealership. I then More

by kordewick
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicolas Caicedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Jim Ellis Chevrolet of Atlanta responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

August 23, 2024

Service advisor is great. Unfortunately my car was forgotten about when I brought it in for service. I Was told the repair would more than likely be done the same day I droppe More

by JCETHRIDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business and apologize for any inconvenience caused by us. We hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

August 22, 2024

Great service writer always helps us! Great customer support and service. We really trust Jim Ellis dealerships! This is our second purchase from Jim Ellis. More

by The Hornsbys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loan Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

Aug 24, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

August 20, 2024

Always responsive Good customer service over all customer satisfaction is his goal. Thank you from city of Atlanta fleet services More

by ADAM.MOHABBAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Adam, Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

August 19, 2024

Very friendly staff ! very helpful. Highly recommended. Thank you for all your help. Definitely would return More

by MBARN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Petroski
Aug 20, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thank you so much for your kind words for Dale, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault

August 17, 2024

The prices charged are at the tipping point of making me look for another repair option. I like the people but being retired, I won't go back to work to pay for car repairs. More

by SLH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Ralph Sorrentino, General Manager rsorrentino@jimellis.com

August 16, 2024

Great service Helpful treat you as you are Family. Fast with the paperwork great with helping you understand the contract. Thanks 🙏 More

by peanutangelo1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My salesman top salesman Clarence Williams
Aug 16, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Clarence met your expectations. Thank you again for choosing Jim Ellis Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

August 16, 2024

They are very professional and do a good job on repairing your vehicle. I will all ways repair my vehicle. More

by darylshanks
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Daryl, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Jim Ellis Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

August 16, 2024

What kind of service department is this busy and the owner hasn’t built an additional service department to handle the volume. I’m trading car in 100% due to service department More

by EBHYATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Retanza Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Jim Ellis Chevrolet of Atlanta responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Ralph Sorrentino, General Manager rsorrentino@jimellis.com

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