Jim Ellis Chevrolet of Atlanta - Service Center

My car was broken into and stolen and luckily recovered. The insurance claims adjuster decided to have it sent to Jim Ellis Chevyrolet in Dunwoody to have the antitheft reset and keys changed up. The police The insurance claims adjuster decided to have it sent to Jim Ellis Chevyrolet in Dunwoody to have the antitheft reset and keys changed up. The police report from the recovery has pictures, and the claims adjuster has pictures of the vehicle with no damage on it. The reason for this was the car was locked and my keys would not work on the vehicle. We had to call a locksmith to get the door open as the service tech said that they had no way of opening it. The chevyrolet dealership can not lockpick a chevyrolet car. After the locksmith unlocked the car, they went out to work on it some and then called me that they LOCKED it and could not get back in. Had to have a locksmith go out a second time. When I went to pick it up, the car had been damaged as if something was backed into it. Damage from the front passenger door all the way back to the rear wheel well bening bent back on itself. The service people seems confused when I went to talk to them about it as they couldn't even determine what car I was talking about. Me and the insurance adjuster had to walk them out to the car and point at the damage When confronted about the damage they claimed it had been that way the whole time and that they in no way they caused the damage. The service person we were working with stated every car that is received in is photographed, but then said they did not have any photos and if they did would not provide them. They would not check cameras. They provided me with the final bill on 06/03/24, (which was different from the quote) I forwarded it to the insurance claim adjuster and they said they would be wiring me the money. Then on the same day (Still 06/03/24) the service tech said I had to get my car off the lot and implied they would tow it and have it impounded if it was not removed. After picking up my car, the brake assist feature is broken, the center dash entertainment system is giving error codes, and I have 7 maintenance codes. I just got my vehicle exhaust done and there was not problems. More

Great check in process. From that point on, nothing was as described. Paid before picking up the car the first time, but had to return twice because the work was not complet From that point on, nothing was as described. Paid before picking up the car the first time, but had to return twice because the work was not completed. After the second time I returned, I was refunded for the incomplete service. I bring the car to the dealership to get the work done once and done right. I wouldn’t bring my car back to this dealership. More

Started out a little bumpy but the end result satisfied . I will definitely go back for my car service needs I will definitely go back for my car service needs More

Professional and efficient. Very welcoming. Provided us with paperwork to complete ahead of time which made the entire experience even better. Very welcoming. Provided us with paperwork to complete ahead of time which made the entire experience even better. More

My experience was good. I do wish that the repair could have been completed in less than a week and that there could have been more communication about the status. I appreci I do wish that the repair could have been completed in less than a week and that there could have been more communication about the status. I appreciate the video sent by the technician!!! More

Rep is worth more than you could ever pay. Positive, approachable, friendly, informative, smart and truthful. Oh and yes, the BEST! Recommend that you give her a raise of at least 20% Positive, approachable, friendly, informative, smart and truthful. Oh and yes, the BEST! Recommend that you give her a raise of at least 20% More

I am very pleased with the service I received from Loan with Jim Ellis Chevrolet! with Jim Ellis Chevrolet! More

No surprises , all went according to plan . Luis was extremely thorough. Much respect . Thank You Luis was extremely thorough. Much respect . Thank You More

I was kept informed the whole time I was at the shop about the progress of the work about the progress of the work More

I was EXTREMELY IMPRESSED with my visit at Jim Ellis Chevrolet. Retanza Grier immediately sprang into action and was amazing in answering all of the 100 questions x 100 phone calls that I had for her. Chevrolet. Retanza Grier immediately sprang into action and was amazing in answering all of the 100 questions x 100 phone calls that I had for her. And, each timte I called, she was very upbeat, and pleasant. She never made me feel like “ Ugghh, she’s calling again” . I am a Senior and a female so, she helped me understand why each service repair was needed to help my vehicle operate more efficiently . She also pointed out ways the car was probably running that I did not mentioned to her; she was right, so I felt confident SHE KNOWS HER BUSINESS!! My automobile was not there very long and the parts needed for repair were at the facility. It’s been about two weeks since I picked my vehicle up from the service department and it is still PURRRRRING like a kitten. It almost seems like even the air conditioner is blowing cooler air. Thank you, Retanza Grier 🥰🥰 and Jim Ellis Chevrolet. More