Jim Ellis Chevrolet of Atlanta - Service Center

Brian is excellent. Professional but casual too. Takes care of you like a friend. Ask for him. Professional but casual too. Takes care of you like a friend. Ask for him. More

First, I want to say that this review has nothing to do with Vladimir, which is my service rep. He is great. I’m not happy about some of the service that we performed for the amount of money that I was cha with Vladimir, which is my service rep. He is great. I’m not happy about some of the service that we performed for the amount of money that I was charged. I also think the dealership should also Work on finding more diesel techs. Having your vehicle sit at a dealership for two weeks waiting is not only costly but also is a big inconvenience for that amount of time and that doesn’t even include the service time. My total time was almost 3 weeks. More

Brian did a wonderful job coordinating the repair of my truck. He exemplifies great customer service. He offered flexibility that made the repair a success. truck. He exemplifies great customer service. He offered flexibility that made the repair a success. More

Purchased a new car from Jim Ellis and we are extremely happy with how smooth the whole process was. Reggie Stagmaier was our salesman and when we purchase another vehicle we plan to return to Jim Ellis to happy with how smooth the whole process was. Reggie Stagmaier was our salesman and when we purchase another vehicle we plan to return to Jim Ellis to use Reggie again. He was amazing! Reggie was so nice and very knowledgeable. He took the time to explain everything for us in great detail as we were placing our order for our new car. He made placing an order and purchasing a breeze for us. Would highly recommend him and Jim Ellis dealership! More

Michael was awesome. Right off from the start he greeted us and got us checked in, offered to uber us to our location right down the road, courtesy. The technician was ni Right off from the start he greeted us and got us checked in, offered to uber us to our location right down the road, courtesy. The technician was nice and respectful and the video showing the recommendations was helpful also. Easy to deal with Michael. More

This service request from the Jim Ellis Chevrolet on Peachtree Boulevard in Chamblee was my worst experience ever! On the way to a local hospital, the window did not go up. It was a very cold morning Peachtree Boulevard in Chamblee was my worst experience ever! On the way to a local hospital, the window did not go up. It was a very cold morning so it made it very uncomfortable. So while my wife was being prepped for surgery, I took the car to Jama Chevrolet in Chamblee for service. Now, yes, they did offer a free lift ride back to the hospital, which was greatly appreciated. The car was not even looked at the first day. Wait, it gets worse! The car was not even looked at the second day This made for a very difficult experience with my wife having surgery and needing to get to and from home. After trying to talk to the service manager was to no avail. The receptionist at Jim Ellis Chevrolet was uncaring un empathetic and is in need of coaching counseling of customers needs. After pleading with this receptionist, I finally got in touch with someone at the JIM corporate office. On the third day, they were finally able to look at the window. They told me it was gonna be nearly $450 to fix with a new motor for that window. Just one window motor. I chose not to have the repair work done at Jim Ellis Chevrolet. I instead had to work done at a local repair shop that I had used before in Johns Creek . The repair didn’t need a motor. It just needed a switch. The cost of the repair was $180. Now Jim Ellis Chevrolet did not charge me a diagnostic fee. And that was greatly appreciated. And conclusion, this was not the perfect customer experience. More

Retenza Grier is honest, knowledgeable and truly understands customer service. We stay Jim Ellis customers largely because of Retenza understands customer service. We stay Jim Ellis customers largely because of Retenza More

It took almost 4 hours to have my oil changed and tires rotated. I had an appointment. rotated. I had an appointment. More

Service manager worked to fit me in. My Corvette needed resetting after a battery drain that required replacing. I replaced the battery myself but, it caused a malfunction in several sy My Corvette needed resetting after a battery drain that required replacing. I replaced the battery myself but, it caused a malfunction in several systems. It was a 2 week scheduling wait time. Which means it would have been scheduled in the 3rd week. My car is a daily driver so I needed the vehicle as soon as possible. Thank you for working me in sooner. I was back in my car by the next day! More

Vladimir is honest, knowledgeable and truly understands customer service. We stay Jim Ellis customers largely because of Vladimir. customer service. We stay Jim Ellis customers largely because of Vladimir. More