Jim Ellis Chevrolet of Atlanta - Service Center

Worst customer service experience I've had since moving to GA. I had a service contract with Zurich and told that I couldn't use it. Yall made me sit in a waiting room for almost 3 hours and charged me $14 to GA. I had a service contract with Zurich and told that I couldn't use it. Yall made me sit in a waiting room for almost 3 hours and charged me $148.50 for an oil change. Your place is a joke. And the cashier lady? She needs to be fired as well for being rude and disrespectful when asked "what do I need to pay for?" And she responds with "idk, but you had service done, go talk to your Advisor" More

The repair seems to be successful and was done under warranty with no pushback. Unfortunately it took a week for the EV tech to look at it. warranty with no pushback. Unfortunately it took a week for the EV tech to look at it. More

Did a great job repairing on my Chevy equinox 10/10 I recommen the staff was very friendly and kelp in touch while your vehicle was in the shop recommen the staff was very friendly and kelp in touch while your vehicle was in the shop More

Dealer needs another electric and hybrid expert;quality of work is good but quicker response would be appreciated. I asked the person who answered the service phone about whether I should drive (1/2 hour) of work is good but quicker response would be appreciated. I asked the person who answered the service phone about whether I should drive (1/2 hour) or have car towed (coolant temperature had been as high as 123); she consulted another employee, and advised me to get a tow. Cost me $150, probably unnecessarily. More

Vladimir handled our issue with utmost courtesy and professionalism. When our service was completed, we were confident that there was no better place to bring our car. professionalism. When our service was completed, we were confident that there was no better place to bring our car. More

Had to wait a week before they even looked at the truck. They then took another week to fix it. We paid and got in the vehicle and the problem was still there. Service coordinator attitude was garbage. They then took another week to fix it. We paid and got in the vehicle and the problem was still there. Service coordinator attitude was garbage. They acted like it was our fault they didn’t fix it completely the first time. More

Like service advisors. Seniors need your driver back do not like or trust Uber. Also It is hard for Seniors to pay an extra credit card fee. Jim Ellis always felt like a Seniors need your driver back do not like or trust Uber. Also It is hard for Seniors to pay an extra credit card fee. Jim Ellis always felt like a family caring place. Not anymore. All business. My two advisors have been there when your place was family oriented and I did appreciate both fellows. My advisor Vladimir is always very helpful and worked with me first week then went on vacation and made sure I had Luis for my second weeks appt. These two men are assets to Jim Ellis. They are the two men I can trust to help me. Your Manager did get me your former Driver to take me home so I did not have to wait there the whole day for my car. Hoping you can correct these two problems. You need a Driver and to not charge an extra fee for credit cards. We are on fixed incomes. More

Ron did a great job. Made the experience easy and fast. Thanks everyone Bobby johnson Made the experience easy and fast. Thanks everyone Bobby johnson More

Vlad is the best. He takes care of business, does what he says he's going to do, and takes care of my vehicle in a timely manner. I really appreciate him. He takes care of business, does what he says he's going to do, and takes care of my vehicle in a timely manner. I really appreciate him. More

Brian is very quick to response and follow up with any issues or service needs issues or service needs More