Jim Ellis Kia of Kennesaw

Great service team and their helping nature. Got my issues with Kia fixed and serviced well. Got my issues with Kia fixed and serviced well. More

The customer service leaves very little to be desired. Checking out was a process because the cashier and her manager decided to have an entire scheduling conversation while she was helping me. I shouldn' Checking out was a process because the cashier and her manager decided to have an entire scheduling conversation while she was helping me. I shouldn't know that her Saturdays are on different pay periods. Or that the other girl is starting a new job on Saturday so she's unable to work. Also when picking up your car, maybe have a tech available to answer any questions the car owner may have. Especially when the car is under a class action lawsuit. Speaking of, I was looking into selling or trading my car in but no one in sales even looked my way. And the person who brought my car out to me was neither a salesman or a tech so he couldn't help in any way. More

This was the second car we bought from this dealership in 2 months. Everyone was friendly and professional and our salesperson Jack Stricklan was great. I would buy another car from him if I needed one. 2 months. Everyone was friendly and professional and our salesperson Jack Stricklan was great. I would buy another car from him if I needed one. More

This was one of the best car buying experiences I've ever had. The whole dealership has a laid back vibe so I never felt pressure or anxiety to buy something immediately. Jack Stricklin is amazing. He was gr had. The whole dealership has a laid back vibe so I never felt pressure or anxiety to buy something immediately. Jack Stricklin is amazing. He was great in helping me decide what car to choose and very knowledge about options, features and packages. I did visit the dealership a few times while deciding and dealing with insurance. He was never pushy and I never felt like I was wasting his time. The finance department was amazing. Mike was very nice and thorough. He took the time to answer all my questions. During my visit I also met the service manager & I look forward to bringing my car in for maintenance. Thank you for taking a stressful situation of having to buy a new car and making it so much better. More

Prompt and courteous service. Always a pleasure to have service done at this dealership and to have Mark as the service professional Always a pleasure to have service done at this dealership and to have Mark as the service professional More

Walked in to get my car serviced and no one acknowledged me. I made eye contact with four people and no one said anything. It was very frustrating. Would suggest they train their workers on customer servic me. I made eye contact with four people and no one said anything. It was very frustrating. Would suggest they train their workers on customer service. Also was very surprised with how dirty my car was. They offered a free car wash but should have cleaned it prior. Very disappointed. More

Everyone was pleasant and helpful especially my sale person Christian. It was an easy sale because I knew exactly what I wanted. Would definitely do business with them again person Christian. It was an easy sale because I knew exactly what I wanted. Would definitely do business with them again More

Service advisor was fine. It was cost to replace low beams for $350 labor only! I found a shop that did it for $86 and they didn't have to remove bumper! Also had issues It was cost to replace low beams for $350 labor only! I found a shop that did it for $86 and they didn't have to remove bumper! Also had issues with washer fluid reservoir leaking. Told several times by dealer it was not cracked when I went for oil changes. Finally after a year, they said it was cracked and replaced. However they couldn't have tested it, as I got vehicle back and drove about a mile, I tried to use the washer and nothing came out. When I got home, there was no washer fluid in reservoir. When I filled with washer fluid, still had a leak. When brought back, they said it was the washer fluid motor hose leaking. Why did they not see this before!! Had to replace motor, very expensive. I feel I was taken advantage of and will not return to this dealer, nor buy another KIA. More

We had a pleasant and smooth experience purchasing our new Kia at this dealership in Kennesaw. new Kia at this dealership in Kennesaw. More

Great communication, welcoming faces, quick response time, helpful, knowledgeable, overall wonderful experience, clean waiting room. time, helpful, knowledgeable, overall wonderful experience, clean waiting room. More