Jim Ellis Kia of Kennesaw

Service rep was amazing - however, simple oil change and tire rotation took 2 hr and they didn’t even put air in the tires to recommended level - disappointed enough that for 150$ I can go to a NTB, pay 1/3 tire rotation took 2 hr and they didn’t even put air in the tires to recommended level - disappointed enough that for 150$ I can go to a NTB, pay 1/3 less and get just as good a job in 30 mins … and the free wash?? Was just a spray down to remove loose dirt More

Overall happy with service but will say I had an appointment scheduled for 2 weeks and process still took over 1 1/2 hours for simple oil change. appointment scheduled for 2 weeks and process still took over 1 1/2 hours for simple oil change. More

They did not seem to want to figure out what was wrong with my car. After it was “fixed” it was still broken and I got tired of dealing with them. There was one nice gentleman who helped me and got everyt with my car. After it was “fixed” it was still broken and I got tired of dealing with them. There was one nice gentleman who helped me and got everything taken care of. More

. The staff was very courteous and professional. Phil was very helpful with whatever questions I had. .. was very helpful with whatever questions I had. .. More

Phil was extremely helpful throughout the entire process. He made sure to keep me informed with what was going on with my vehicle and made a conscious effort to get me back on the road ASAP. He made sure to keep me informed with what was going on with my vehicle and made a conscious effort to get me back on the road ASAP. More

$145. 00 over his estimate and I was charged this without being notified! Watch out for him! 00 over his estimate and I was charged this without being notified! Watch out for him! More

I had a fantastic experience with this dealership. everyone was very friendly, and they knew what they were doing. I especially appreciated the fact that they listened to my concerns, and Chris was aw everyone was very friendly, and they knew what they were doing. I especially appreciated the fact that they listened to my concerns, and Chris was awesome More

Taylor was awesome! ! She was able to get my daughter in the car of her dreams. She went the extra mile for us and made our experience just wonderful ! She was able to get my daughter in the car of her dreams. She went the extra mile for us and made our experience just wonderful More

Norris was extremely rude and not helpful. On arrival, he recommended that I get new tires, I responded not at this time. He started but I recommend new tires. I stated I just wanted an oil ch On arrival, he recommended that I get new tires, I responded not at this time. He started but I recommend new tires. I stated I just wanted an oil change, tire rotation, windshield wiper fluid and air to the back left tire. The technician working on my truck sent me a video of what was needed. Norris still did not come to discuss this with me. I went to him. I told him I wanted to change the Carbon filters as suggested and align the tires as suggested. He then stated that I should wait until I get new tires. After this, I left and told the guy up front I would be be back to pick up my car. On arrival, I tell Norris I am here to pick up, he points to the cashier with his phone and tells me that she will check me out. He then says I’m sure you see your car and the key should be inside (in which it was not). I go to her and ask her what was all completed today, she had to sift through the paperwork as she is only the cashier to tell me. I told her I wanted to use my Sunbit account to check out. She says Norris has to help me with that. I then go back to Norris to let him know I want to use my Sunbit account. He then again, points with his phone at the guy in front of him and told me he would help me out. He was not helpful at all! I was very upset with his customer service. More

Extremely polite and helpful. Gave me a complete rundown of the mechanical issues on my car and I delayed some until my next appointment. I am sure they will keep a record and we Gave me a complete rundown of the mechanical issues on my car and I delayed some until my next appointment. I am sure they will keep a record and we will take care of them at the next scheduled visit. More