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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.4
6,551 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,551 reviews

August 10, 2023

Very attentive, courteous, and helpful Mark was excellent and I look forward to future service appointments More

by NICOLEAMBROSE1
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Kerkoski
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Aug 11, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

August 09, 2023

Pretty good dealership. few mix ups along the way but the sales person Chris Vallejo was great. More

by joshualonberg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Pond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Rock
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vallejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Chris was such a great help! Thanks again for your business and kind words, and we hope you love your new Kia. Take care and happy driving!

August 09, 2023

Michael lied to me twice about the repairs to be done to my vehicle. I would like to talk to someone about this matter.please call me at 770-331-5012. More

by bj.martin52
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Garrabrant
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Aug 11, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Our service team has reached out regarding this visit, but please don't hesitate reaching out if you have any further questions or concerns. Best regards.

August 09, 2023

They do good work. Customer service is stellar. They are always helpful. Thank you very much More

by HEYTHENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

August 09, 2023

Mark was very helpful since the moment i got out of my car. He made me feel comfortable and understood everything that needed to be done all while keeping me updated every step of the way. I would definit More

by gulyamckenna27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

August 08, 2023

Took two months to get the car repaired then came home with a broken windshield that they refused to fix. Jim Ellis does not treat you like family. More

by donna248115@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Michael Garrabrant, Norris Burns
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Aug 08, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to share your feedback about your experience at Jim Ellis. We deeply apologize for the inconvenience you faced with the timeline of your car repair and the issue with the windshield. Your satisfaction is of utmost importance to us, and we're truly sorry for any frustration you experienced during this process. We understand how essential it is to have a reliable and efficient repair service, and we regret that we fell short of your expectations in this instance. We strive to provide exceptional customer service and treat every customer as a part of our extended family. It's disheartening to hear that we failed to meet this standard during your interaction with us. Once again, we sincerely apologize for the negative experience you had at Jim Ellis. We value your feedback and will use it to improve our services moving forward. It is our hope that we can regain your trust and provide you with the quality service you deserve. Thank you for bringing this matter to our attention. We look forward to the opportunity to make things right. Best regards.

August 05, 2023

Jim Ellis Kia has helped me to purchase two vehicles. The last vehicle we purchased was replacing our first vehicle that got totaled in an accident. They were very helpful and willing to negotiate to hel More

by JOHN.MUIRHEAD14
Recommend Dealer
Yes
Employees Worked With
Ellisa Meehan, Ellisa Meehan
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Aug 07, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope you love your new vehicle. Take care!

August 05, 2023

Great service, car was cleaned after serviced. Great customer service. Only issue on this visit was appointment time was for 8:30am but because technicians didn’t arrive for another 30 minutes I More

by AUGILLARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! We do apologize for any inconvenience the delay may have caused you, and we do hope to earn your business again in the future. Thanks again for your business and kind words. Take care!

August 01, 2023

The dealership was very good and helpful with my car no issues noted. Great staff More

by Cdjaneiya1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

August 01, 2023

The dealership provided good communication from the service advisor. I appreciate the convenience of having the option to leave the car overnight so it could get serviced first thing in the am. More

by VPARKER248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

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