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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.4
6,551 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,551 reviews

July 31, 2023

I have come to this dealership twice. My warranty is never serviced. I called & asked for a manager. No one has refunded my call. I have had a terrible experience. This is highly unprofes More

by Parker
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Garrabrant
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Jul 31, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Due to your username on here, I'm unable to locate you in our customer database. Please reach out to us via email at madisonm@jimellis.com if you have any further questions or concerns regarding your visit. Best regards.

July 31, 2023

We had a fabulous experience purchasing a new Telluride through Jim Ellis. Sales rep was Alfredo and he was patient and thorough. Could not ask for more and very grateful for all they did for us. More

by maryann-GA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfredo Ospina
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Jul 31, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Alfredo was such a great help! Thanks again for your business and kind words, and we hope you love your new Telluride. Take care and happy driving!

July 31, 2023

Great experience, great service. Andrew said I'd be out in a hour to an hour and an half. I was ready to go in an hour and 20. More

by MSEABOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Jul 31, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care!

July 31, 2023

Non caring, no one was available to consult me regarding the fee on the RO More

by mjachetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cashier
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Jul 31, 2023 -

mjachetta responded

$138 plus tax for an oil change, they wrote on the RO, that I refused the tire rotation, because of the age of my tires! That’s simply was not the case!

July 31, 2023

I went in for a dealer update on the software. They took care of it and went ahead and checked the car, inflated the tires, and ran it through the car cleaning machine. It was done reasonably quic More

by HARRYEPRICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norris Burns
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Aug 01, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 30, 2023

Finance guy was great and very friendly. Dealership lacks selection. Open table setup inside a bit off-putting. Salesperson friendly More

by TODDMIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Pond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Holley
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Jul 31, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care!

July 29, 2023

The dealership is amazing, the service advisor Diana Bell keep you updated all the way on the process and the Tech Adnan(Aiden) is very knowledgeable! More

by SPEUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adnan Beganovic, Diana Bell
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Jul 31, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was such a great help! Thanks again for your business and kind words. Take care!

July 28, 2023

I waited for 4 hours for a simple oil change. I was never updated with times and wasn’t told a price before More

by baltrusgillian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Garrabrant
Report | Print
Jul 28, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

July 28, 2023

Reliable, honest, consistent, fast, trustworthy, quick, communication, clean, great, fantastic, nice, better than Cartersville, #1 More

by CE01736
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 28, 2023

The service was good, but the dealership had our car for a month, which was inconvenient. Other than that they are good More

by watersd4371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care!

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