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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.4
6,551 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,551 reviews

July 28, 2023

Mark is great. We’re always happy with our service at Jim Ellis KIA in Kennesaw More

by Candymccall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 28, 2023

The entire process was easy and professional. My company currently buys cars from another dealer. Because of my experience I have asked them to come to this dealership for our next company car pu More

by JANET.WAGNER763
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Pond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Garman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Perdersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Holley
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Jul 28, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope you love your new Kia. Take care and happy driving!

July 27, 2023

Nice guys. Kias are trash. Stop selling them. Mine had engine failure and Kia told me to kick rocks. I’m glad I was able to afford a new car but there are some More

by codytibbitts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

July 27, 2023

I enjoyed working with Larry. He made the buying process smooth. He has since called and checked in on me. He is quick to answer any emails, calls, or text. I would recommend him More

by Kate
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Perdersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Jim Ellis Kia of Kennesaw responded

Kate, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Larry was such a great help! Thanks again for your business and recommendation, and we hope you love your new Kia. Take care and happy driving!

July 27, 2023

From the time i walked in to the time i walked off Jim Ellis of Kennesaw, i received nothing but amazing service. Every single staff member was great. More

by AMOSBY22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheldon Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope you love your new Kia. Take care and happy driving!

July 26, 2023

My sons car was there for two months before they made the repairs when it was returned to him and had a broken windshield and now they don’t want to fix it More

by donna248115@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Garman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
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Jul 27, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

Jul 27, 2023 -

donna248115@gmail.com responded

Will never buy a car from Jim Ellis again you do not treat people like you say you do!!! This was terrible!

Aug 08, 2023 -

donna248115@gmail.com responded

If the car goes in your dealership with a good windshield and it comes out with a broken windshield, why wouldn’t you fix it?

Aug 08, 2023 -

donna248115@gmail.com responded

Fix the broken windshield it happened there!!

July 25, 2023

This dealership the worst customer service of any dealership I’ve ever purchased a new vehicle with. Everyone is nice pre-purchase and completely disregard customers after purchase. I regret making a More

by jlogan13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Johnson
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Jul 26, 2023 -

Jim Ellis Kia of Kennesaw responded

We sincerely appreciate you for sharing your review and taking the time to provide us with your feedback. Your thoughts are incredibly valuable to us. We are sorry to hear that we fell short of your expectations, and we deeply apologize for any inconvenience this may have caused. After discussing the matter with our service manager, we discovered that a battery was generously provided to you at no charge, which means we don't have any claim to file for your reimbursement. To resolve this matter further, we recommend reaching out to Kia directly, as they will be able to assist you with the reimbursement process from this point onwards. If there's anything else we can do to assist you, please don't hesitate to let us know. We value your satisfaction and strive to make things right. Best regards.

Jul 26, 2023 -

jlogan13 responded

I did reach out to Kia directly, back in may as I was previously advised to do. The service manager was routed into the resolution with the KIA case, the service manager advised back in May, he would handle it and have the reimbursement mailed to me, despite the “confusion”. When I followed up, he lost the paperwork and nothing was being sent. He said once again he’ll handle it immediately and call me later that evening, well he did not. KIA closed the case based on this being handled at the dealership. I’m being pushed back and forth. This is not right. The service manager dropped the ball several times along with his staff.

July 25, 2023

Do yourself a favor and head over to Ed Voyles for actual customer service. After purchasing a new car yesterday, 07/24, I still do not have possession of my car. I inquired about a part issue with Ed Voyles More

by cindi.epelbaum
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jarod Harris
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July 25, 2023

My earlier review indicated dissatisfaction with this dealership. They have since made me whole and I would recommend them. More

by MIKE OVERSTREET
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2023 -

Jim Ellis Kia of Kennesaw responded

Mike, thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy to hear that we could turn your experience around. Please don't hesitate reaching out if you have any further questions, and thank you again for your business and recommendation. Take care and happy driving!

Jul 28, 2023 -

Jim Ellis Kia of Kennesaw responded

Mike, The $40 shortage prompting this review is a cancellation fee charged by the policy holder. We will issue you the $40 as a goodwill gesture. Thank you for your review.

July 24, 2023

Great experience with Kia of Kennesaw. Staff was very kind and purchase of the car went very smoothly. More

by Kate
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Larry Perdersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2023 -

Jim Ellis Kia of Kennesaw responded

Kate, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and recommendation, and we hope you love your new vehicle. Take care and happy driving!

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