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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.4
6,630 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,630 reviews

June 02, 2023

Christian was extremely helpful and knowledgeable for helping me buy my first new car. He and the rest of the Jim Ellis team in Kennesaw made the process simple, and I was able to get the car I wanted wi More

by RaleighBeth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Vallejo
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Jun 05, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Christian was such a great help! Thanks again for your kind words, and we hope you love your new Kia. Take care and happy driving!

June 02, 2023

On time appointment and live the technician video that was sent after inspection. Dealership also provide Lyft for transportation to and from my house as car was being completed. More

by rdvel002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth Parr
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Jun 05, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your kind words, and we hope to see you next visit. Take care!

June 02, 2023

The service was top notch. The service writer, Diana was very helpful. While I was waiting she came over to update me and she remembered me from previous visits. More

by bobhomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Jun 05, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was such a great help! Thanks again for your business, and we hope to see you next visit. Take care!

June 02, 2023

Mark kept my car for 6 weeks. He is a liar. Not a good service advisor. More

by mollyoshi
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. We've passed your feedback along to our team, and please don't hesitate reaching out if you have any further questions or concerns. Best regards.

May 30, 2023

This was the WORST customer service that I have received ever. Jim Ellis KIA had my car for a minor repair for a month. I has to pay for a rental. No one called me, kept me updated. I could not reach anyone More

by fuskiegirl21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Garrabrant
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May 31, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Regarding loaner vehicles, we strive to have a fleet available to accommodate our customers' needs. However, there are instances where loaner vehicles may not be immediately available due to high demand or unforeseen circumstances. We apologize for the inconvenience this caused you. If you have any further questions or concerns, please don't hesitate reaching out to us via email at sams@jimellis.com. We look forward to hearing from you. Best regards.

May 30, 2023

She was easy to work with, friendly, and sincere. She helped us navigate our financial options. More

by LYNNE.HUGHES1536
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Magnus-Scott, Ellisa Meehan
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May 30, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business, and we hope you love your new Kia. Take care and happy driving!

May 30, 2023

Always a pleasure to work with this dealership. Everyone is friendly, helpful and the quality of service is excellent More

by CELTONE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mackenzie Florence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ellisa Meehan
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May 30, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We're so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business, and we hope you love your new Kia. Take care and happy driving!

May 30, 2023

They are friendly and give great advice on how to keep and maintain my vehicle. More

by FEFEPRESSLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
May 30, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We're so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

May 30, 2023

Each time I go it is always amazing customer service and I never wait longer than expected More

by TAMIASEMAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team can always help out! Thanks again for your business, and we hope to see you next visit. Take care!

May 27, 2023

Always a pleasant experience. Staff is helpful. Waiting room and lounge areas are very nice. Check out process is easy. More

by KOSRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
May 29, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business, and we hope to see you next visit. Take care and happy driving!

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