Jim Ellis Kia of Kennesaw

I could never get ahold of my service advisor. He wouldn’t even call back when I left messages, so I had to physically come in to get any thing scheduled, etc. Because of that, my ticket got passe He wouldn’t even call back when I left messages, so I had to physically come in to get any thing scheduled, etc. Because of that, my ticket got passed around to several people and no one really knew what was going on with it. This was especially frustrating because I was going to be going out of town soon. I would have rated lower than 3 stars except that when I came in the last time, an older gentleman helped me a ton! I think he even gave me a discount for my trouble. I really appreciate him. I wish I could remember his name :( More

Eddie and the rest of the team took THE best care of me. He was attentive, kind, thorough, and gave me solid advice on my car purchase. He was attentive, kind, thorough, and gave me solid advice on my car purchase. More

This is my 2nd experience here but I have experienced dealerships MANY times in the past . I can say hands down that Jack and the team made this process smooth and easy! Jack understood the assignment an dealerships MANY times in the past . I can say hands down that Jack and the team made this process smooth and easy! Jack understood the assignment and delivered PAINLESSLY !! 5 stars !! More

Chris was amazing with the communication and explaining everything… He also checked up on me and husband the entire time thru the process everything… He also checked up on me and husband the entire time thru the process More

Originally went in for service but looked at new Sorento. Zac was the sales rep who helped in my venture. He was nice and listened to my preferences. He did a good job of communicating and working with fi Zac was the sales rep who helped in my venture. He was nice and listened to my preferences. He did a good job of communicating and working with finance reps. I was pleased with the service but did not know the vehicle I was leaving with was only an S trim when I had only been looking at SX and was what I wanted on my new vehicle. I had only requested to have a different color of the Sorento I had been test driving. I did not realize the trim was different until later and was a bit disappointed. This trim did not have a few options I preferred to have based on my daily need and events for my family. More

I did not have an appointment, but I was treated as if I had an appointment. I was checked in quick. The service was great and the staff were very friendly and informative through the whole process. had an appointment. I was checked in quick. The service was great and the staff were very friendly and informative through the whole process. More

Excellent service on my 2012 Kia Spirtage. Excellent customer service. Everyone was so friendly respectful and polite. I highly recommend Jim Ellis Kia for your car repairs. Excellent customer service. Everyone was so friendly respectful and polite. I highly recommend Jim Ellis Kia for your car repairs. More

The staff was competent, courteous, and precise. I’ll be back to get my car fixed once I’m ready. I’ll be back to get my car fixed once I’m ready. More

Staff always friendly and accommodating. Chris did an outstanding job facilitating my ride home and taking care of my recall issue. 👏👍 Chris did an outstanding job facilitating my ride home and taking care of my recall issue. 👏👍 More

Kristian Musgrove provided excellent service. I look forward to my next service in 6 month’s. I look forward to my next service in 6 month’s. More