Jim Ellis Kia of Kennesaw

Diana Bell is the Best! I have been dealing with Diana Bell for approximately 8 years, and I will go wherever she is working for service. She is a true customer advocate. I have been dealing with Diana Bell for approximately 8 years, and I will go wherever she is working for service. She is a true customer advocate. More

Great experience from begging to end. Very good experience from everyone . Very helpful. . They answered all my questions . Sales . was so kind and understanding . Had lots of patience . Very good experience from everyone . Very helpful. . They answered all my questions . Sales . was so kind and understanding . Had lots of patience . If he didn't know he made sure to find out. More

Diana is the Best! I had a bad experience with service at Carriage Kia, where I bought my Sedona, and decided to try Jim Ellis Kia about a year and a half ago. Luckily, I had a bad experience with service at Carriage Kia, where I bought my Sedona, and decided to try Jim Ellis Kia about a year and a half ago. Luckily, Diana was my service rep. She has always been friendly, professional, and very candid about what is going on with my car. She really makes a trip to the dealership, which most people I know dread, a totally different experience. If there are any issues she addresses them immediately. Yesterday when my car was ready from having the oil changed, she saw a very small puddle of oil in the garage and halted me leaving, and took the car to have it put on the lift to make sure it wasn't mine leaking oil. Her attitude is always pleasant, and, honestly, she is the reason I come to Jim Ellis KIA. I think there are more people like me, as I spoke to one of Diana's other customers yesterday. She deserves a nice Christmas bonus! More

The worst Dropped my car off for a diagnostic service, came back the next day only having to wait from 11-3:30 for NOTHING! I was given a receipt with no explan Dropped my car off for a diagnostic service, came back the next day only having to wait from 11-3:30 for NOTHING! I was given a receipt with no explanation of what was wrong, had to speak with a manager to even get some type of answers. Even the manager made excuses for the employees! I literally had to beg for services I paid for and I was told I would receive refund but given only a copy of the original receipt. I would never go to this dealership EVER again! Camille was helpful and tried her best! More

What was the point in calling ahead? I called to make sure a part was in stock. I was told there were 4. I then scheduled an appointment for 2 days later to have the part installed. Wh I called to make sure a part was in stock. I was told there were 4. I then scheduled an appointment for 2 days later to have the part installed. When I talked to parts I offered to pay for the part but was told there was no need. I shared with the service advisor my need to have the part installed and no flags were raised. When I arrived 2 days later I was told the "proper procedure" was to have the service advisor evaluate what part was needed only to find out the part was no longer in stock. They will call me in few days when it comes in. So I wasted several days, still do not have the part installed, nor do I know when it will. I wasted my time and my effort and still have to do it all over again. More

Great customer service and great help. Alex made sure he got me in a car and explained the features of the car well. Knows his stuff and again excellent service. got me in a car and explained the features of the car well. Knows his stuff and again excellent service. More

Engine blew Driving homevin 102 degree heat my engine blew Jim ellis handled getting .me a tow and a loaner and handled the blown engine thru KIA MOTORS its a 201 Driving homevin 102 degree heat my engine blew Jim ellis handled getting .me a tow and a loaner and handled the blown engine thru KIA MOTORS its a 2015 Kia soul had it fixed I paid labor and car is running great Everyone i delt with was great sonce this very much over whelmed me and they vould not have been better or more helpful anyone with a KIA should come see service at JIMELLIS KIA More

Great service! Great customer service and communication from service advisor. Car was brought in for airbag light on. This issue was fixed along with suggestions for Great customer service and communication from service advisor. Car was brought in for airbag light on. This issue was fixed along with suggestions for other issues that needed to be adressed. Would definitely recommend Jim Ellis Kia! More

Great energy at this dealership Very understanding of my situation and was able to work with me to get the price I needed in order to put me in my new vehicle. I would definitely com Very understanding of my situation and was able to work with me to get the price I needed in order to put me in my new vehicle. I would definitely come back and get another car from here More

Great Staff, Slow Service Customer service was great, Mark Lewis was the representative that took care of me. All the employees were friendly and did a good job of walking me t Customer service was great, Mark Lewis was the representative that took care of me. All the employees were friendly and did a good job of walking me through the appointment. I originally schedule my appointment for an oil change and brake change; an appointment set for 12pm. It was determined my brakes were not in need of being changed. Mark came an informed me that the pads still had 6mm left. I arrived at 11:50 and didn't get my car back until 2; it basically took two hours to change my oil. My only complaint is the length of time it took, seeing that the brake change wasn't done. More