Jim Ellis Kia of Kennesaw

New tires They did a great job with completing my job. The wait was way longer than what was originally stated And the cost significantly higher. The team did t They did a great job with completing my job. The wait was way longer than what was originally stated And the cost significantly higher. The team did try make me comfortable during the 5 hour wait and offering remediation for the miscommunication. Hope it doesn’t happen again. More

No Games, great prices I worked with Zak to purchase a new Kia Cadenza and the process was simple and straightforward. No games, pressure or gimmicks... Zak knew every detai I worked with Zak to purchase a new Kia Cadenza and the process was simple and straightforward. No games, pressure or gimmicks... Zak knew every detail on the car and helped me get a very competitive price... Delivery was fast and efficient... I highly recommend this dealership.... More

Customer service was awesome. I was greeted by Lavar immediately upon stepping into the building. Although I had a long wait time due to the job, Lavar continued to check on me and I was greeted by Lavar immediately upon stepping into the building. Although I had a long wait time due to the job, Lavar continued to check on me and kept me updated with the whole process which I really appreciated. More

10 am appt left at 3:16 The gentleman that first took my car didn’t give good instructions so I sat for an hour 1/2 before anyone touched my car. Then sat while I waited for The gentleman that first took my car didn’t give good instructions so I sat for an hour 1/2 before anyone touched my car. Then sat while I waited for car to get fixed. Once I worked with Lavar he was great and checked on me regularly. I think that initial contact needs fixed. More

Scheduled Maintenance I had initially only scheduled an oil change at 10am, but once there Jason took the time to explain additional maintenance that is done at the mileage I had initially only scheduled an oil change at 10am, but once there Jason took the time to explain additional maintenance that is done at the mileage my car was at and why it was important. He also listened to my concerns about my car's headlights (one brighter than the other and how I had previously asked for it to be looked at and had it dismissed back when it was Cobb County Kia) He made sure the techs really looked into and actually addressed the concern. I decided to go with a couple additional services. I didn't get my car until 2:30ish, but I'm ok with that. It was Saturday and they took the time to perform the services and look into the two issues I pointed out. I'd also like to point out that the cashier is super friendly and a pleasure to speak with! I wish I could've gotten her name! More

Professional, efficient, timely Please don’t asked your customers to do a quick review of their experience at the Kia dealership and then ask for a twenty five word minimum. Please don’t asked your customers to do a quick review of their experience at the Kia dealership and then ask for a twenty five word minimum. More

Highly recommend this dealership! I had a great experience at Jim Ellis Kia! Brandon Pond went above and beyond to help me find the perfect vehicle! Erika and Chris were great as wel I had a great experience at Jim Ellis Kia! Brandon Pond went above and beyond to help me find the perfect vehicle! Erika and Chris were great as well! Very friendly and helpful staff! More

Great experience Great experience. I'm really impressed at how helpful and knowledgeable all the staff are at Jim Ellis Kia. Diana Bell is at the top of my list. Wit Great experience. I'm really impressed at how helpful and knowledgeable all the staff are at Jim Ellis Kia. Diana Bell is at the top of my list. With my needing emergency service, she made a difficult day rather enjoyable. I will definitely return to this Kia Center for service in the future. Thanks Diana for your wonderful service and all your help More

Poor communication From not returning calls and telling me what was going on with my car, to communicating with third party companies with out my approval, to the techni From not returning calls and telling me what was going on with my car, to communicating with third party companies with out my approval, to the technician standing in front of me screaming and yelling and not wanting to do his job I DO NOT recommend this place More

Exceptional service experience Very efficient and informative. Customers are treated very well. They even provided shuttle service so we could eat breakfast while car was serviced Very efficient and informative. Customers are treated very well. They even provided shuttle service so we could eat breakfast while car was serviced! Very nice and helpful! More