Jim Ellis Kia of Kennesaw

We enjoyed working with our service provider. And appreciated the thorough communication it made it Easier to know the status of the vehicle And appreciated the thorough communication it made it Easier to know the status of the vehicle More

We are driving our 2024 Telluride with duct tape on all four windows holding on the trim. The rear passenger door widow/door trim blew off during a trip to Florida, never to be found. Brought our Telluride four windows holding on the trim. The rear passenger door widow/door trim blew off during a trip to Florida, never to be found. Brought our Telluride to the service department and was told they would inspect all the trim and order as needed. We were told however, that warranty would only cover one incident, so if the other trim came off later, it would not be covered. They said the other trim was okay and ordered one piece on September 10th and it’s still not here. Brought the Telluride back in late November as now all the trim is falling off! Supposedly there is a recall on this but we have not received a notice. We have had several other recalls that we completed promptly when scheduled. Who knows when the trim will get here since it’s already been three months and no eta! Not sure at this time how the warranty is going to work when/if the trim ever does come in, but expect a battle if they try to charge us!, In the mean time, we are driving around in our new Telluride with duct tape all over the windows and doors! Absolute unacceptable service response from Kia the Jim Ellis dealership! More

I had a wonderful experience working with Chris. He is knowledgeable, professional, and patient throughout the entire car-buying process. I highly recommend him to anyone looking for a great car-buy He is knowledgeable, professional, and patient throughout the entire car-buying process. I highly recommend him to anyone looking for a great car-buying experience. More

Jim Ellis Kia of Kennesaw made purchasing my car so easy. Everyone was friendly and patient and the process was seamless. Everyone was friendly and patient and the process was seamless. More

The employees are great at acknowledging and greeting. Everyone was nice. My favorite was Mallory! She was amazing ! Everyone was nice. My favorite was Mallory! She was amazing ! More

Great purchase experience at Jim Ellis! Our salesperson Jack worked hard to get the car we wanted, understood and adhered to our preferred communication style, and worked out a fair price. Our salesperson Jack worked hard to get the car we wanted, understood and adhered to our preferred communication style, and worked out a fair price. Would recommend Jack and Jim Ellis in the future. More

Christian is amazing! He helped us with the purchase of a vehicle for my Mom! He is the BEST! He helped us with the purchase of a vehicle for my Mom! He is the BEST! More

Not a very good service outfit. Not customer oriented Nan’s charge exorbitantly, very different than they advertise over the radio. Not customer oriented Nan’s charge exorbitantly, very different than they advertise over the radio. More

The entire team was terrific. We worked with Jack who was very patient and took the time to talk us through the details of the vehicles we were considering - trim packages; hybrid We worked with Jack who was very patient and took the time to talk us through the details of the vehicles we were considering - trim packages; hybrid or gas; parent-friendly features; multiple test drives. The entire sales team was great and I’m thrilled with my new Kia! More

I was in a time crunch and everyone was very considerate, helpful and knowledgeable. I appreciated their response and respect. helpful and knowledgeable. I appreciated their response and respect. More