Jim Ellis Kia of Kennesaw

I am writing to formally express my profound dissatisfaction with the recent experience I had at Jim Ellis Kia of Kennesaw. I brought my vehicle in with the expectation of receiving honest, prof dissatisfaction with the recent experience I had at Jim Ellis Kia of Kennesaw. I brought my vehicle in with the expectation of receiving honest, professional service, but instead, I encountered what appeared to be blatant attempts to upsell unnecessary repairs. From the start, I felt that the assessment of my vehicle’s condition was excessively detailed for the minor issue I initially reported. I was told about multiple supposed “critical” issues that, according to the dealership, needed urgent attention. These claims were concerning, particularly given that my car had been thoroughly inspected just weeks prior by a certified mechanic, with no mention of these alleged issues. Further, when I consulted an independent mechanic after my visit to your dealership, they confirmed that none of the extra repairs your team recommended were required. This is not only disappointing but raises serious concerns about the ethics and practices of your service department. Attempting to capitalize on a customer’s lack of technical knowledge by fabricating or exaggerating issues is dishonest, unprofessional, and detrimental to your dealership’s reputation. This experience has left me with a clear lack of trust in Jim Ellis Kia of Kennesaw. I strongly urge you to review this matter internally, as behavior like this reflects poorly on your business and can lead to a loss of customers and community trust. I also expect full transparency in any follow-up communications. Thank you for your attention to this matter. I hope you take this complaint seriously and work to ensure that such practices are not a part of any future customer interactions. More

Courteous and efficient. Had my car back to me in one day. Very satisfied with the service. Had my car back to me in one day. Very satisfied with the service. More

The "customer service" women for service is awful. She was rude, loud, and obnoxious. It is sad that she is you point of contact. I would never recommend service here. She was rude, loud, and obnoxious. It is sad that she is you point of contact. I would never recommend service here. More

I purchases 2013 Kia Sportage I had the vehicle for 7 Years. Okay the problem I was having them in the beginning for New Management took over or too much oil was put in my vehicle several time I have pic Years. Okay the problem I was having them in the beginning for New Management took over or too much oil was put in my vehicle several time I have pictures of that and we have a recall on the Kia so they just trying to make my life so complicated I have a warranty and they know about the recall so what gives!! I just want to be treated like any other individual I can't get a loaner car cuz the new management doesn't do that I want them to honor I have it in black and white my warranty still good there's a recall so what's the problem cannot your tech figured it out or what's going on really. More

Excellent customer service by all staff and I would continue torecommend your dealership to my family and friends. continue torecommend your dealership to my family and friends. More

Thumbs up to Sales Rep! Time required to complete the financing and purchase was much too long. Time required to complete the financing and purchase was much too long. More

Excellent service from start to finish. Transparency in all steps that created stress-free friendly atmosphere. Transparency in all steps that created stress-free friendly atmosphere. More

Fast, convenient, clean. Went for second free oil change and hot tire rotation as well. Went for second free oil change and hot tire rotation as well. More

Quick, friendly, and helpful! They even volunteered a coupon that saved me money! No unnecessary service costs. They even volunteered a coupon that saved me money! No unnecessary service costs. More