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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.4
6,567 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,567 reviews

November 09, 2024

Jim Ellis Kia of Kennesaw provided very fast and efficient service. Employees were helpful and kind. More

by Brooklin
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

November 09, 2024

Worst dealership ever. Sold me tires that looked old. One had problems from the beginning. Air was running out every day. They refused to fix it or replace the tire althoug More

by krystyna1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kris Musgrove
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2024 -

Jim Ellis Kia of Kennesaw responded

Krystyna1980, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Please give us a call at (404) 445-2636 and we will do our best to make this better. We hope to hear from you soon.

November 08, 2024

Great Customer Service! The ambience and attitude of the Service Advisor was superb! My vehicle seems to be operating smoothly! More

by Scjwebb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cailyn Quinn
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Nov 21, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us, Scjwebb! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

November 08, 2024

Smooth and informed all the way thru the process. No up sales on stuff I didn't ask for. More

by guda83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Jim Ellis Kia of Kennesaw responded

Guda83, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

November 07, 2024

I was there for just an oil change. The staff was courteous and polite and it was done in about an hour. More

by PERSEPHONE.RISING1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
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Nov 21, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for the great 4-star rating, Persephone.rising1967! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing.

November 07, 2024

Excellent, very professional and fast service department - thank you so much for the quick oil change! More

by dr1pilot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
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Nov 14, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Dr1pilot! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

November 07, 2024

Nice people,easy to work with, low pressure, easy buying experience, great cars and price More

by Craingarrot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vallejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavoghn Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Craingarrot! Thanks for taking the time to share your rating! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

November 06, 2024

Kayla was really nice and very informative. She made the process very easy and clear and notified me when my car was done being serviced. More

by KOO.JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cailyn
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Nov 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us, Koo.jr! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

November 06, 2024

It was a pleasure working with the jim ellis crew I will return real soon More

by Wilma.cunningham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

November 06, 2024

Buying the car went fine. Dealing with service for my problems is going poorly. No one keeps me informed as to the progress being or when I can pick it up. No one answers my c More

by Jamesnmoore1123
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sheldon Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2024 -

Jim Ellis Kia of Kennesaw responded

Jamesnmoore1123, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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