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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.4
6,649 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,649 reviews

September 03, 2024

I brought my vehicle in for a recall and test drive a new EV while I waited. Service was quick and everyone was knowledgeable and helpful. Looking forward to purchasing another Kia. More

by Beoncia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings, Vernon Yates
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Sep 09, 2024 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Please let us know if there is ever anything else we can do for you! Safe travels!

September 03, 2024

The service was wonderful- Robert Billings greeted me very quickly, he listened to me and got my car back to me very quickly. He’s friendly, helpful and patient. More

by amyspottery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie Florence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Billings
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Sep 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Amyspottery, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (404) 445-2636 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!

September 03, 2024

Had to ask for updates. Never got an answer as to when could I pick up my car (after 10 days in there) I even called and no answer either. So I picked it up but no because More

by ——
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Oct 18, 2024 -

Jim Ellis Kia of Kennesaw responded

——, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Your comments play a key role in the success of our business so we hope to speak with you soon.

September 03, 2024

The best experience I have ever had buying a new car. The showroom was clean and welcoming. My salesperson was the best. More

by catherinejgreen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeljka (Zee) Caradine, Lavoghn Curry
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Sep 08, 2024 -

Jim Ellis Kia of Kennesaw responded

Catherinejgreen, thank you for writing this fantastic review and giving our dealership such a high star rating! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

September 03, 2024

Mark is the best! He is very knowledgeable and keeps you updated through the process. More

by Kristy.landreth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

September 03, 2024

Great service. I texted after hours for a next day appointment and even though there were no appointments left they worked me in. More

by kari.swingley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Billings
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Sep 09, 2024 -

Jim Ellis Kia of Kennesaw responded

That's great to hear,Kari.swingley! Customer service is one of our top priorities and we're glad to hear you received such excellent service! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

September 03, 2024

Jimmy was great, and the entire transaction, while long, was informative and professional throughout the deal. More

by henhouseblog
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Hendrix
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Sep 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Henhouseblog, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

September 03, 2024

Great experience purchasing a new car. I had a hreat sales crew: Mel, Nicholas and Mike. More

by ShonD_1922
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melvina Hurd, Nicholas Morrow
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Sep 09, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

September 03, 2024

Service was great and I was taken in on the same day for service update 10,000 miles and recalls. I was in and out in less than 2 hours. Everyone was so helpful and friendly and I have decided to make thi More

by gone.bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison faith lambe
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Sep 09, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

September 02, 2024

My new service advisor Phil was very good. My work was done in a timely manner More

by MICHELEWALDROP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
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Sep 10, 2024 -

Jim Ellis Kia of Kennesaw responded

That's great to hear,Michelewaldrop! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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