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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,189 Reviews
Call Service Center (404) 445-2636

4,189 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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March 13, 2023

Service people are very helpful and attentive. Addressed our problem in a very timely manner More

by MLROGERS_9018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Mar 13, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next time. Take care and happy driving!

March 13, 2023

Tommy W. Was great communicating, and explaining what was going to be done on my vehicle. More

by aboydlinda256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Wallis
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Mar 13, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Tommy was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

March 10, 2023

Busy! Kind, easy to navigate. Seemed ready to solve any issue they might be given. More

by 11_032024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

March 10, 2023

My only issue was trying to get someone to answer the phone or return my call to make the appt. More

by Lorie Halsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Mar 10, 2023 -

Jim Ellis Kia of Kennesaw responded

Lorie, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! We do apologize for any inconvenience you experienced trying to call our department, and we are currently working on this. Please let us know if we can help with anything else, and we hope to see you next visit. Take care!

March 09, 2023

Very nice to deal with purchasing a new car. The closing was efficient and didn’t take long. Our customer service representative, Chaz, was very helpful and low key. We didn’t feel like we were More

by triben1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chazworth Martin
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Mar 09, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Chaz was such a great help! Thanks again for your business and kind words, and we hope you love your new vehicle. Take care and happy driving!

March 07, 2023

Left three fasteners off undercarriage cover on 90k service. Went back and put three bolts in but still not fixed. Exposing front end and hangs down. Just would like to be fixed back. Looks bad and don More

by Rexar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell, Michael Garrabrant
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Mar 08, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We're disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. If you have any further questions or concerns, please don't hesitate reaching out to us. Sam Stewart, Service Manager sams@jimellis.com

March 07, 2023

I have failed to get updates on my car. My car has been in there for three weeks More

by davidwilliamsii
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Joyce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We're disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. For updates regarding your vehicle's service, please reach out to our team via the information below. Sam Stewart, Service Manager sams@jimellis.com

March 06, 2023

Very professional and communicative. Only in for oil change but good overall experience. Will use again. More

by evaschug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

March 06, 2023

Love the dealership. They are very helpful and helped me with the features of my car More

by Six.smiths
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Mar 07, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care!

March 05, 2023

The sales team of Conner and Chris were terrific. Conner did a great job when we ordered our 2023 Telluride X Line and Chris did a fantastic job delivering the vehicle. Thanks so much! More

by Mr.S
Recommend Dealer
Yes
Employees Worked With
Brandon Pond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vallejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Conner
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Mar 06, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Chris and Connor were such great helps! Thanks again for your business and kind words, and we hope you love your new Telluride. Take care and happy driving!

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