Jim Ellis Kia of Kennesaw - Service Center

Michael kept me informed on the progress of my service and was very helpful throughout the process. and was very helpful throughout the process. More

I took my telluride in for service. they changed my oil checked out car. It took about a hour and a half.I was pleased with the service! they changed my oil checked out car. It took about a hour and a half.I was pleased with the service! More

On phone setting up the appointment they told me gonna take about one hour to replace 4 tires. At the end token almost 4 hours. I have to cancel other’s appointments because this. No acceptable take about one hour to replace 4 tires. At the end token almost 4 hours. I have to cancel other’s appointments because this. No acceptable More

Very friendly knowledgeable and helpful service technician.All of my questions were answered about my service. technician.All of my questions were answered about my service. More

Great service, friendly staff, quick response. My entire experience here was amazing! I came here from another dealership who treated me very poorly and did some shady things. I am so happy to hav My entire experience here was amazing! I came here from another dealership who treated me very poorly and did some shady things. I am so happy to have found Jim Ellis. More

Quick and efficient Convenient Close Knowledgeable and courteous Local Neighborly Took care of my recall quickly and courteous Local Neighborly Took care of my recall quickly More

Finished ahead of schedule and vacuum my car also, thanks! I was really surprised, it was unexpected! thanks! I was really surprised, it was unexpected! More

Service was good person was understanding and listen. Well explain everything understand number was happy Well explain everything understand number was happy More

This was the worse experience and customer service I have ever encountered. Diana of the service department and the representative are truly unprofessional.. They do not communicate nor answer the phone. The ever encountered. Diana of the service department and the representative are truly unprofessional.. They do not communicate nor answer the phone. They tried to charge me hundreds of dollars for absolutely no reason. They are unorganized and lost a lot of my paper work regarding my car and estimated expenses. They wanted my field agent to come back out there for an estimate. My car was there for 3 weeks with absolutely no work done to it. I had my car moved to a different dealership. I do not trust them with maintenance of a car. They would take shortcuts. More

So personable and pleasant. I needed to be on my way at a certain time ⏲️. The care and concern was genuine. I needed to be on my way at a certain time ⏲️. The care and concern was genuine. More