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Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
3,480 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,480 Reviews of Jim Ellis Kia of Kennesaw - Service Center
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May 18, 2018
Appointment with Rachel re: loss of a/c on 2012 Sorento. Rachel had adequate job knowledge regarding my issue, and was able to brief me on needed repairs. Requirement for a multipoint inspection, and the c Rachel had adequate job knowledge regarding my issue, and was able to brief me on needed repairs. Requirement for a multipoint inspection, and the charge to be absorbed into final bill if work done. Explained process for evaluating source of coolant leak in system and process for repairs. Work done in two hours. Replaced a/c discharge hose, and inspected compressor clutch assembly....o.k. Satisfied with final outcome. Further comment: 1. Labor charge of $260 seems excessive for about 2 hours ...@ about $ 130 per hr.....? 2. Charged $ 138 for a/c hose, which is well above $25 retail price 3. A $ 25.92 charge for "supply fee for repair order" not explained Total bill of $434.92 is too high. More
by jwtichenor@aol.com
Verified CustomerEmployees Worked With
Rachel Vera
Helpful May 17, 2018
Great job! Everyone is always so accommodating and helpful. They do a great job! I have been pleased every time I have been in whether it’s for service or to ju Everyone is always so accommodating and helpful. They do a great job! I have been pleased every time I have been in whether it’s for service or to just ask a question. Ryan Shinholster, my salesman, and Levar Frederick, my service adviser, are both great to work with. More
by L WOOD
Employees Worked With
Lavar Frederick, Ryan Shinholster
May 16, 2018
GREAT SERVICE Everyone was friendly, and the servicing of my vehicle was done quickly. I especially appreciate the car wash. Also, my vehicle was brought ou Everyone was friendly, and the servicing of my vehicle was done quickly. I especially appreciate the car wash. Also, my vehicle was brought out quickly when the work was complete. More
by STEVSINK
Employees Worked With
Rachel Vera
May 16, 2018
Great service,thanks to sev. rep. Devar fredricks Services provided to my vehicle per maintance sheet per mileage was perform very well.I have continue to service my 2014 Kia Soul after 100,500 miles Services provided to my vehicle per maintance sheet per mileage was perform very well.I have continue to service my 2014 Kia Soul after 100,500 miles at Jim Ellis Kia dealership.zzz a More
by EARLWEEMS
Employees Worked With
Lavar Frederick, Kevin Borjnordi, Robbie Brooks
May 15, 2018
Still Great Service! i am so glad that Jim Ellis still offers the same great quality i have come to expect from Cobb County Kia. I will continue as a service customer for i am so glad that Jim Ellis still offers the same great quality i have come to expect from Cobb County Kia. I will continue as a service customer for as long as I own my Kia. (200,000 miles!😀) More
by K64751
Employees Worked With
Robbie Brooks
May 15, 2018
Can I rate them 10 stars! My car was in for service, but a really wanted the new Soul I saw in the lot. My Sales professional James Wind was so knowledgeable and personable. He My car was in for service, but a really wanted the new Soul I saw in the lot. My Sales professional James Wind was so knowledgeable and personable. He guided me through the process with a more than fair deal. One of the best experiences buying a car!!! Thanks Jim Ellis! More
by ME Dunn
Employees Worked With
Other Employees :
Terrence Liddell, Michael (finance), Kevin (sales), Andre Young, Kevin Borjnordi, James Wind, Israel Simmons
May 15, 2018
Recall repair and routine service. Diana Bell met me when I pulled into the service bay and took care of everything. The appointment was right on time and everyone was very pleasant. Diana Bell met me when I pulled into the service bay and took care of everything. The appointment was right on time and everyone was very pleasant. More
by WAYNETHOPE
Employees Worked With
May 15, 2018
Was pleased with results We brought our Kia Sorento in to have the drivers side heated seat button to be replaced. We were greeted and treated well while there. We brought our Kia Sorento in to have the drivers side heated seat button to be replaced. We were greeted and treated well while there. More
by FRL7557
Employees Worked With
May 15, 2018
Always a Good Experience Always a good experience at Jim Ellis Kia. Diana Bell takes great care of me and is always looking for ways to save money while taking excellent care Always a good experience at Jim Ellis Kia. Diana Bell takes great care of me and is always looking for ways to save money while taking excellent care of my Kia Soul. Will be back! More
by GRINDAL04
Employees Worked With
May 14, 2018
Oil change I came in for a oil change and tire rotation on may 12th @ 8 in the morning and they were finished just before 9a.m. It pays to get and early morning I came in for a oil change and tire rotation on may 12th @ 8 in the morning and they were finished just before 9a.m. It pays to get and early morning appointment. Good job More
by STUARTUNC05
Employees Worked With
Rachel Vera
