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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
3,487 Reviews
Call Service Center (404) 445-2636

3,487 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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November 19, 2023

Easiest car buying experience! People were nice and I got everything I needed in one place More

by whitney.asip
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavoghn Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2023 -

Jim Ellis Kia of Kennesaw responded

Whitney.asip, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thanks again for your business! Take care!

Helpful
November 18, 2023

No follow-up. Work not completed as promised even though car was there for several weeks. Had to physically go to service center every week to try to get a status. More

by Jennparr0
Recommend Dealer
No
Employees Worked With
Norris Burns
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Nov 21, 2023 -

Jim Ellis Kia of Kennesaw responded

Justme, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please give us a call at (404) 445-2636 and we will do our best to make this better. We hope to hear from you soon.

Helpful
November 18, 2023

The people are very polite and knowledgeable. I enjoyed my visits at the dealership. The only negative thing I have to say is more of a OCD thing, service didn't move my driver seat back to my More

by WRMONTGOMERY1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norris Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Jim Ellis Kia of Kennesaw responded

Wrmontgomery1988, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

Helpful
November 17, 2023

Money consuming, lack of communication, unprofessional and time consuming Not a reliable sourced kids dealership. I wouldn't go back More

by an.dream0903
Recommend Dealer
No
Employees Worked With
Kristian
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Nov 21, 2023 -

Jim Ellis Kia of Kennesaw responded

An.dream0903, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (404) 445-2636 and we will do our best to make this better. We hope to hear from you soon.

Helpful
November 16, 2023

They are the best good service Great management Great salesman I would buy another car from here And recommend others More

by MRTILVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Perdersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

Helpful
November 16, 2023

I received the services I needed for my car in a reasonable amount of time. More

by Kristenyarrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norris Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Jim Ellis Kia of Kennesaw responded

Kristenyarrington, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

Helpful
November 15, 2023

Great service Philip was very knowledgeable and would come back to work with him Overall great service More

by Jyrell_Reaves
Recommend Dealer
Yes
Employees Worked With
Philip Joyce
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Nov 15, 2023 -

Jyrell_Reaves responded

Everyone is always helpful and nice

Helpful
November 15, 2023

Mark was great. Very friendly, very helpful. Kept me informed as my car was being serviced. More

by simon_eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words. Take care and we hope to see you next visit!

Helpful
November 15, 2023

I brought my newly purchased pre owned Kia to Jim Ellis Kia of Kennesaw and had the pleasure of working with Mark Kerkoski. Mark was professional and empathetic and respectfully represented the service dep More

by ErikB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jahvon Sims
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Nov 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Erik, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

Helpful
November 15, 2023

Great service Philip was very knowledgeable and would come back to work with him Overall great service More

by Jyrell_Reaves
Recommend Dealer
Yes
Employees Worked With
Philip Joyce
Report | Print
Nov 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that Phil was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

Helpful
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