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Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
3,460 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,460 Reviews of Jim Ellis Kia of Kennesaw - Service Center
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November 04, 2023
I was a little frustrated because I wanted them to look at my sunroof because my car is only 2 years old and the sunroof does not close properly and I told them about it in the last visit and they didn't l at my sunroof because my car is only 2 years old and the sunroof does not close properly and I told them about it in the last visit and they didn't look at it then and we said we'd look at it this time so I reminded them when I booked the appointment and it took a few days to get an appointment and I came in and they were not able to look at it and only gave me an oil change. I can get an oil change down the street without an appointment and in and out in just a few minutes so waiting for days to drive all the way into Kennesaw for an oil change was not what I had in mind. They did not have a technician available to look at the sunroof. So many cars these days have sunroofs and other electronics that there should not be any day where there's not an electronic technician there. Otherwise, everyone was friendly and happy to help. More
by HIGAGIRL
Verified Customer
Helpful November 02, 2023
great service and comfortable environment and waiting room. service was prompt and they did exactly what was needed room. service was prompt and they did exactly what was needed More
by djordje0
Employees Worked With
November 01, 2023
Very poor communication from Phil Joyce. I had to actually go to the dealership to get updates on my vehicle and speak with the service director. I had to actually go to the dealership to get updates on my vehicle and speak with the service director. More
by Tmdteach
November 01, 2023
Mark provided excellent service with professional but understandable explanation of my car’s possible problems. He answered my questions quickly and patiently. He is a very nice representative with his s understandable explanation of my car’s possible problems. He answered my questions quickly and patiently. He is a very nice representative with his smile all the time. More
by jiepei zhu
Employees Worked With
November 01, 2023
Entire staff was very friendly, courteous and professional. My appointment was prompt and efficient. I was very pleased with the customer service I received. professional. My appointment was prompt and efficient. I was very pleased with the customer service I received. More
by AZUNO
October 31, 2023
Very Busy Dealership which means poor service across the board. I would not return here. board. I would not return here. More
by courtney801
Employees Worked With
October 30, 2023
I purchased my vehicle here. I TRUST them to service my Soul. They're GREAT. I TRUST them to service my Soul. They're GREAT. More
by SPLUMMER803
Employees Worked With
October 27, 2023
Mark provided excellent customer service. He listened to my concerns and understood not only what was required as far as maintenance but, I believe, treated me with great respect and consider He listened to my concerns and understood not only what was required as far as maintenance but, I believe, treated me with great respect and consideration as a retired individual on a fixed income. I will definitely return and ask for Mark the next time I need maintenance on my vehicle. More
by BETHMIDDLEMISS
Employees Worked With
October 27, 2023
Mark was great! He kept me updated on everything going on with my car and was super helpful, and very professional. Definitely hope to deal with him next time! He kept me updated on everything going on with my car and was super helpful, and very professional. Definitely hope to deal with him next time! More
by JoshKubat
Employees Worked With
