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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
3,457 Reviews
Call Service Center (404) 445-2636

3,457 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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August 24, 2023

This dealership lie sooo much to their customers and don’t fix your car they will come up with anything to not fix your car I will not recommend anyone to buy a Kia please go buy another brand cause Kia More

by WHEELSHANTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out to us if you have any further questions or concerns. Best regards.

Helpful
August 24, 2023

Phil took great care of me! I will definitely be back Have a great day! More

by Bertwalk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that Phil was a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

Helpful
August 22, 2023

Service rep was amazing - however, simple oil change and tire rotation took 2 hr and they didn’t even put air in the tires to recommended level - disappointed enough that for 150$ I can go to a NTB, pay 1/3 More

by CM.CHRIS.MULLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Our service team does their best to get vehicles serviced in a timely manner, however some delays may occur. We'd like to invite you back for a complimentary wash and vacuum as the one you received was not up to your expectations. Please visit our store to receive the wash and vacuum. Best regards.

Helpful
August 22, 2023

Overall happy with service but will say I had an appointment scheduled for 2 weeks and process still took over 1 1/2 hours for simple oil change. More

by JANELRUDDOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth Parr
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Aug 23, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! We do apologize for any inconvenience the delay may have caused you, and we hope to earn your business again. Take care!

Helpful
August 22, 2023

They did not seem to want to figure out what was wrong with my car. After it was “fixed” it was still broken and I got tired of dealing with them. There was one nice gentleman who helped me and got everyt More

by Person006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diana Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused. We'd love to get more details on your visit with us and any remaining concerns you may have regarding your vehicle. Please reach out to our team via email at sams@jimellis.com. Best regards.

Helpful
August 21, 2023

Great customer service, everyone was very nice and helpful. I will go back again. Thank you. More

by wannabacowgril2
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next time. Take care!

Helpful
August 18, 2023

. The staff was very courteous and professional. Phil was very helpful with whatever questions I had. .. More

by carletha.frazier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that Phil was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

Helpful
August 17, 2023

Phil was extremely helpful throughout the entire process. He made sure to keep me informed with what was going on with my vehicle and made a conscious effort to get me back on the road ASAP. More

by MXHOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We're so pleased to hear about your recent visit with us, and we're so happy that Phil was such a great help! Thanks again for your business and recommendation, and we hope to see you next visit. Take care!

Helpful
August 17, 2023

$145. 00 over his estimate and I was charged this without being notified! Watch out for him! More

by rec22557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out to us if you have any further questions or concerns via email at sams@jimellis.com. Best regards.

Helpful
August 16, 2023

Taylor was awesome! ! She was able to get my daughter in the car of her dreams. She went the extra mile for us and made our experience just wonderful More

by tiffany.isaacs81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Holley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2023 -

Jim Ellis Kia of Kennesaw responded

tiffany.isaacs81, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Taylor was such a great help! Thanks again for your business and kind words, and we hope your daughter loves her new car. Take care and happy driving!

Helpful
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