Jim Ellis Kia of Kennesaw - Service Center

Good service, quality wait area, easy check in and out and making an appointment was great. and making an appointment was great. More

I had an awesome experience at Jim Ellis Kia. The staff is very kind and caring. I always enjoy my maintenance appointments at this location. The staff is very kind and caring. I always enjoy my maintenance appointments at this location. More

The oil change/ tire rotation was fine. The door edge guard (clear tape) was also replaced and not such a good outcome. They didn’t remove all of the old tape so now obvious cosmetic defect The door edge guard (clear tape) was also replaced and not such a good outcome. They didn’t remove all of the old tape so now obvious cosmetic defects More

Poor quality . Oil change done incorrectly.. had to have car towed. Extremely disappointed. With service department Oil change done incorrectly.. had to have car towed. Extremely disappointed. With service department More

The service Department wasn't all that great during my first and second visits at this dealership. However, on my third visit the service was great. A huge thank you to Kristen Musgrove for assisting me w first and second visits at this dealership. However, on my third visit the service was great. A huge thank you to Kristen Musgrove for assisting me with excellent service..... More

There's nothing special or that stands out about this dealership. Waiting room is small and not very comfortable. dealership. Waiting room is small and not very comfortable. More

It was a Pleasant visit. Everyone was friendly and courteous. I will definitely be back for service. Everyone was friendly and courteous. I will definitely be back for service. More

Excellent courteous and attentive customer service. I appreciated the personal touch and thorough explanations for my vehicle issues. I appreciated the personal touch and thorough explanations for my vehicle issues. More

I took my 2013 Kia Optima in for 4 recalls pm 9-5-23. I had no problems other than it just had recalls due. When I picked my car up the same evening, I drove less than a mile and I noticed a warning ligh I had no problems other than it just had recalls due. When I picked my car up the same evening, I drove less than a mile and I noticed a warning light illuminated that was not previously on when I dropped it off. I immediately called the dealership and they said to return back there with it. I was back in less than five minutes. They pulled my car into a service bay and returned about 20 minutes later and told me it was the airbag light and he handed me with a print out of the computer codes that showed. The service advisor said that the tech that worked on the car was already gone for the day, but he told me that a tech told him that the light was on when I brought it in. I told him that was a lie and there were no warning lights on when I dropped it off. I told him that was the reason I called as soon as I noticed it and brought the car back. When I asked him why nothing was on the paperwork about the light, he told me that I could call my service advisor on tomorrow or he would leave a note for him to call me. The next day I called and left a detailed message, but the service advisor did not call me back. Two days after the service I called again and spoke to the service advisor. He put me on hold and then he came back and told me that the tech said that the light was already on. I told him that was not true. I asked him why when they printed out the work orders showing what they did, and all their recommended maintenance, why did it not say that a light was on. They also did a multi point inspection and nowhere on these six pages did it say a light was on. He didn’t seem to have an answer for that so I told him I would be calling to speak to the service manager on Monday. I also told him that someone lied because the paperwork said that the advisor contacted me about work they recommended that I have done. No one called, emailed, or texted me about and recommended work. More

Phil did an excellent job taking care of my car and me! He understood what I needed and what I wanted done and he kept me apprised of the progress along the way! The dealership was very clean and there wer He understood what I needed and what I wanted done and he kept me apprised of the progress along the way! The dealership was very clean and there were many places to sit and wait without being too close to other people. And there was a variety of snacks and drinks. Overall it was a very good experience! More