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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,220 Reviews
Call Service Center (404) 445-2636

4,220 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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August 28, 2024

Madison was great! Had some concerns but she got everything sorted out and left me with a positive experience. More

by Juls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Lambert
Report | Print
Sep 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Juls! Please let us know if there is ever anything else we can do for you! Safe travels!

August 28, 2024

Excellent costumer service and I did not wait that long and service was excellent and the employees was ver friendly More

by Rosameza2140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Norris Burns
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Aug 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Rosameza2140, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

August 28, 2024

Mark was very professional and stayed on top of my visit for the replacement of a defective application issue. This was a significant improvement over my previous experiences with the service department at More

by ARC
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Arc, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (404) 445-2636 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!

August 27, 2024

The representative was professional, helpful and friendly. The service was performed quickly and efficiently. The waiting area and restrooms were neat and clean. More

by DAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Dab! Please let us know if there is ever anything else we can do for you! Safe travels!

August 26, 2024

3 trips and 16 days in shop just to diagnose problem. Still not fixed. Also, original appointment was at 945am and they never looked at it until later the next day. More

by SCOTT.WHITE26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jahvon Sims
Report | Print
Aug 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Scott.white26, we are so disappointed to learn of this situation you have described. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

August 25, 2024

The waiting area was nice and clean. My service advisor was very friendly and very knowledgeable. More

by gbs01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Norris Burns
Report | Print
Aug 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

August 24, 2024

They were efficient, thorough, and did a good job. They provided me with a ride home and back. It was a very good experience. More

by joyceakingga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory Crabb
Report | Print
Aug 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us, Joyceakingga! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

August 24, 2024

This was my 1st time at Jim Ellis. My seri writer was excellent and has great customer service skills. It was easy to make an appointment and my KIA was serviced in better than the tim More

by poppydc43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forget
Report | Print
Aug 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Poppydc43! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

August 23, 2024

Mallory was my advisor. She did not seem eager to offer assistance. When I decided to not have my services done there, she didn’t even ask what she could do to help. Horribl More

by LBCM95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mallory
Report | Print
Aug 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Lbcm95, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

August 23, 2024

The Service Dept was very helpful and efficient. although I did not wait with my vehicle, they still worked quickly to get my car ready. Kept me informed and updated of the progress. More

by BAKINCAKES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jahvon Sims
Report | Print
Aug 31, 2024 -

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Bakincakes1! Thanks for taking the time to share your rating! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

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