Jim Ellis Kia of Kennesaw - Service Center

To the workers be more careful in the work they do because that represent the image of the company, thanks because that represent the image of the company, thanks More

Robert was great, so helpful and quick! I parked and he came right out, got my car all checked in, got the service started right away and completed within the hour. He was very helpful with I parked and he came right out, got my car all checked in, got the service started right away and completed within the hour. He was very helpful with checkout. Great experience! More

Very pleased with Madison’s help, please with service , very efficient , good job , Thank you very efficient , good job , Thank you More

Very pleased with the service they kept me informed on what all was going on with my truck I was sent a video of the problem which I thought that was some top notch service. Very pleased with all that was what all was going on with my truck I was sent a video of the problem which I thought that was some top notch service. Very pleased with all that was done, it cost me a pretty penny but it was worth it. Thxs More

Everyone was amazing and extremely helpful in Madison or amazing and super helpful informing me of the status of my car and keeping me updated on any work that needed to be done Kailee and Kellie In Madison amazing and super helpful informing me of the status of my car and keeping me updated on any work that needed to be done Kailee and Kellie In Madison or amazing and super helpful More

First time with this dealer. It was okay, communication could be much better. Just Thankful they were able to correct the issue on my vehicle at the end of the day. It was okay, communication could be much better. Just Thankful they were able to correct the issue on my vehicle at the end of the day. More

Mark does job at telling what service you need if he can save you money on certain services. save you money on certain services. More

No communication. We have owned this brand new car for 5 months. It has been in the shop 4-5 times we are approaching 30 days of this car in the shop. If they ever get We have owned this brand new car for 5 months. It has been in the shop 4-5 times we are approaching 30 days of this car in the shop. If they ever get it repaired I'm selling it and I will not buy another Kia More

Dropped my car off 5/23. Little to no communication occurred after that. Parts weren’t even ordered until mid July. Little to no communication followed that as well. Fast fo Little to no communication occurred after that. Parts weren’t even ordered until mid July. Little to no communication followed that as well. Fast forward to last week my car was finally ready, but my battery was dead because it had sat motionless for 3+ months. Dealership advised that I was on the hook for that even though it was their fault. Upon receiving my car I discovered that my AC unit is also not working now (it was working prior to leaving at dealership). Dealership is not responding to my requests for a reason as to why this is the case. Car was also disgusting on the outside when typically the dealership washes it prior to delivery. All around terrible experience compounded by extra work that I’m now paying for and the service team making me feel like the jerk. I would not recommend this service department to an enemy of mine. More

Let me first start by saying I have had not so good visits to this dealership’s service center before but today was exceptionally good because they finally got the part in stock and replaced it and cal visits to this dealership’s service center before but today was exceptionally good because they finally got the part in stock and replaced it and called me back within 3-4 hours. This is totally reasonable and the way things should be done always. They need to make a diagnosis in no more than 48 hours then reschedule you for the repair for the day they are actually going to do it. It is totally unacceptable to think it’s okay to take 3 weeks just to look at a car and you not have a car to drive. I hope that Kia dealership’s service centers begin to mirror the manufacturer’s warranties. Corporate Kia should ensure that the independent dealers represent Kia products well. Again Jim Ellis dealerships please start caring more about your service centers. Again today’s experience with Robert Billings as service advisor and Alan Lopez as mechanic was my best visit to this department ever. Hopefully Mr Stewart the service manager will continue improve this location! More